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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free
      Free
      C

      Coursera Project Network

      Create your e-commerce store with Ecwid

      Skills you'll gain: Customer Communications Management, Content Management Systems, Payment Processing, E-Commerce, Web Content, Product Management, Shipping and Receiving, Tax Management, System Configuration

      5
      Rating, 5 out of 5 stars
      ·
      12 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      University of Cape Town

      Capstone Course: Start Up Your Fintech Future

      Skills you'll gain: Business Modeling, Video Production, Entrepreneurship, FinTech, Business Planning, Financial Regulation, Presentations, Proposal Development, Business Analysis, Value Propositions, New Business Development, Brainstorming, Market Opportunities, Customer Analysis, Market Research

      4.4
      Rating, 4.4 out of 5 stars
      ·
      14 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      A

      Arizona State University

      Grit and Growth Mindset

      Skills you'll gain: Growth Mindedness, Resilience, Goal Setting, Overcoming Obstacles, Personal Development, Persistence, Adaptability, Self-Awareness, Lifelong Learning, Mindfulness, Optimism, Professional Development

      4.7
      Rating, 4.7 out of 5 stars
      ·
      19 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      Intel

      Intel® AI Win Recipes

      Skills you'll gain: Artificial Intelligence, Business Technologies, Complex Problem Solving, Digital Transformation, Technology Strategies, Artificial Intelligence and Machine Learning (AI/ML), Business Intelligence, Strategic Thinking, Real Time Data, Solution Sales Engineering, Customer Success Management

      4.4
      Rating, 4.4 out of 5 stars
      ·
      9 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Get Started with User Experience (UX) Design in Miro

      Skills you'll gain: User Experience, Persona (User Experience), User Interface (UI) Design, User Flows, User Experience Design, Usability, Visualization (Computer Graphics), User Centered Design

      4.8
      Rating, 4.8 out of 5 stars
      ·
      9 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free
      Free
      C

      Coursera Project Network

      Crea tu primer embudo de conversión y CRM con HubSpot

      Skills you'll gain: HubSpot CRM, Revenue Forecasting, Customer Relationship Management, Sales Management, Sales Pipelines, Sales Process, Customer Acquisition Management, Customer Communications Management, Lead Generation

      4.3
      Rating, 4.3 out of 5 stars
      ·
      10 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free
      Free
      C

      Coursera Project Network

      Use Power Automate & SharePoint to Automate Invoice Sending

      Skills you'll gain: Microsoft Power Automate/Flow, Microsoft Power Platform, Document Management, Microsoft 365, Invoicing, Collaborative Software, Workflow Management, Automation

      4.1
      Rating, 4.1 out of 5 stars
      ·
      19 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • E

      EDHEC Business School

      From Followership to Leadership

      Skills you'll gain: Influencing, Organizational Leadership, Leadership, Self-Awareness, Leadership Development, Relationship Management, Emotional Intelligence

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      Introduction to Sales

      Skills you'll gain: Sales, Closing (Sales), Selling Techniques, Sales Presentation, Sales Strategy, Sales Process, Consultative Selling, Overcoming Objections, Prospecting and Qualification, Influencing, Value Propositions, Customer Analysis, Business-To-Consumer, Customer Relationship Building, Active Listening

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      Starweaver

      Effective Service Innovation by Design in Hotel Management

      Skills you'll gain: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Hospitality Management, Hospitality, Personalized Service, Innovation, Customer Insights, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies

      4.8
      Rating, 4.8 out of 5 stars
      ·
      6 reviews

      Beginner · Course · 1 - 4 Weeks

    • P

      Packt

      Machine Learning: Random Forest with Python from Scratch©

      Skills you'll gain: Matplotlib, Applied Machine Learning, Random Forest Algorithm, Predictive Modeling, Predictive Analytics, Machine Learning Algorithms, Data Visualization, Machine Learning, Programming Principles, Data Manipulation, Feature Engineering, Data Cleansing, Supervised Learning, Python Programming, Data Processing, NumPy, Pandas (Python Package)

      Beginner · Course · 1 - 3 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      Automating Sales Tasks with Zapier

      Skills you'll gain: Google Sheets, Automation, Business Process Automation, Productivity Software, Gmail, Workflow Management, Sales Support, Google Docs, Order Fulfillment

      4.7
      Rating, 4.7 out of 5 stars
      ·
      19 reviews

      Intermediate · Guided Project · Less Than 2 Hours

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    In summary, here are 10 of our most popular customer journey courses

    • Create your e-commerce store with Ecwid: Coursera Project Network
    • Capstone Course: Start Up Your Fintech Future: University of Cape Town
    • Grit and Growth Mindset: Arizona State University
    • Intel® AI Win Recipes: Intel
    • Get Started with User Experience (UX) Design in Miro: Coursera Project Network
    • Crea tu primer embudo de conversión y CRM con HubSpot: Coursera Project Network
    • Use Power Automate & SharePoint to Automate Invoice Sending: Coursera Project Network
    • From Followership to Leadership: EDHEC Business School
    • Introduction to Sales: Packt
    • Effective Service Innovation by Design in Hotel Management : Starweaver

    Skills you can learn in Marketing

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    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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