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Explore the Customer Journey Course Catalog
- Status: Free
Coursera Project Network
Skills you'll gain: Customer Communications Management, Content Management Systems, Payment Processing, E-Commerce, Web Content, Product Management, Shipping and Receiving, Tax Management, System Configuration
- Status: Free Trial
University of Cape Town
Skills you'll gain: Business Modeling, Video Production, Entrepreneurship, FinTech, Business Planning, Financial Regulation, Presentations, Proposal Development, Business Analysis, Value Propositions, New Business Development, Brainstorming, Market Opportunities, Customer Analysis, Market Research
- Status: Free Trial
Arizona State University
Skills you'll gain: Growth Mindedness, Resilience, Goal Setting, Overcoming Obstacles, Personal Development, Persistence, Adaptability, Self-Awareness, Lifelong Learning, Mindfulness, Optimism, Professional Development
- Status: Free Trial
Skills you'll gain: Artificial Intelligence, Business Technologies, Complex Problem Solving, Digital Transformation, Technology Strategies, Artificial Intelligence and Machine Learning (AI/ML), Business Intelligence, Strategic Thinking, Real Time Data, Solution Sales Engineering, Customer Success Management
Coursera Project Network
Skills you'll gain: User Experience, Persona (User Experience), User Interface (UI) Design, User Flows, User Experience Design, Usability, Visualization (Computer Graphics), User Centered Design
- Status: Free
Coursera Project Network
Skills you'll gain: HubSpot CRM, Revenue Forecasting, Customer Relationship Management, Sales Management, Sales Pipelines, Sales Process, Customer Acquisition Management, Customer Communications Management, Lead Generation
- Status: Free
Coursera Project Network
Skills you'll gain: Microsoft Power Automate/Flow, Microsoft Power Platform, Document Management, Microsoft 365, Invoicing, Collaborative Software, Workflow Management, Automation
EDHEC Business School
Skills you'll gain: Influencing, Organizational Leadership, Leadership, Self-Awareness, Leadership Development, Relationship Management, Emotional Intelligence
- Status: New
Skills you'll gain: Sales, Closing (Sales), Selling Techniques, Sales Presentation, Sales Strategy, Sales Process, Consultative Selling, Overcoming Objections, Prospecting and Qualification, Influencing, Value Propositions, Customer Analysis, Business-To-Consumer, Customer Relationship Building, Active Listening
- Status: Free Trial
Skills you'll gain: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Hospitality Management, Hospitality, Personalized Service, Innovation, Customer Insights, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies
Skills you'll gain: Matplotlib, Applied Machine Learning, Random Forest Algorithm, Predictive Modeling, Predictive Analytics, Machine Learning Algorithms, Data Visualization, Machine Learning, Programming Principles, Data Manipulation, Feature Engineering, Data Cleansing, Supervised Learning, Python Programming, Data Processing, NumPy, Pandas (Python Package)
- Status: Free
Coursera Project Network
Skills you'll gain: Google Sheets, Automation, Business Process Automation, Productivity Software, Gmail, Workflow Management, Sales Support, Google Docs, Order Fulfillment
In summary, here are 10 of our most popular customer journey courses
- Create your e-commerce store with Ecwid: Coursera Project Network
- Capstone Course: Start Up Your Fintech Future: University of Cape Town
- Grit and Growth Mindset: Arizona State University
- Intel® AI Win Recipes: Intel
- Get Started with User Experience (UX) Design in Miro: Coursera Project Network
- Crea tu primer embudo de conversión y CRM con HubSpot: Coursera Project Network
- Use Power Automate & SharePoint to Automate Invoice Sending: Coursera Project Network
- From Followership to Leadership: EDHEC Business School
- Introduction to Sales: Packt
- Effective Service Innovation by Design in Hotel Management : Starweaver