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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      F

      Fractal Analytics

      Human Decision Making and its Biases

      Skills you'll gain: Decision Making, Critical Thinking, Analytical Skills, Behavioral Economics, Problem Solving, Data Analysis, Artificial Intelligence, Emotional Intelligence, Self-Awareness, Psychology, Algorithms, Probability

      4.9
      Rating, 4.9 out of 5 stars
      ·
      35 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      Mastering REST APIs with FastAPI

      Skills you'll gain: Restful API, Application Deployment, Application Programming Interface (API), Authentications, CI/CD, API Design, OAuth, Software Testing, Cloud Storage, File Management, Debugging, Back-End Web Development, Performance Tuning, Databases, Database Management

      3.8
      Rating, 3.8 out of 5 stars
      ·
      6 reviews

      Intermediate · Course · 1 - 3 Months

    • A

      Amazon Ads

      Campaign Planning and Optimization

      Skills you'll gain: Advertising Campaigns, Campaign Management, Advertising, Media Planning, Online Advertising, Promotions and Campaigns, Marketing Planning, Digital Advertising, Paid media, Content Performance Analysis, Advertising Sales, Keyword Research, Brand Awareness, Performance Reporting, Target Audience, Customer Insights, Consumer Behaviour, Data-Driven Decision-Making, Goal Setting

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Create a value proposition canvas in Miro

      Skills you'll gain: Competitive Analysis, Customer Analysis, Customer Insights, Value Propositions, Company, Product, and Service Knowledge, Business Modeling, Presentations, Product Knowledge, Business Planning, Collaborative Software

      4.7
      Rating, 4.7 out of 5 stars
      ·
      23 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • I

      IESE Business School

      How to Build an Effective Service Company

      Skills you'll gain: Operational Efficiency, Operational Excellence, Operations Management, Business Operations, Service Improvement, Service Management, Service Design, Process Analysis, Capacity Management, Problem Management, Business Priorities, Knowledge Transfer, Customer experience strategy (CX), Decision Making

      4.3
      Rating, 4.3 out of 5 stars
      ·
      23 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      Business Analysis and CAPM Exam Preparation

      Skills you'll gain: Product Roadmaps, Requirements Elicitation, Requirements Analysis, Business Analysis, User Requirements Documents, Team Building, Business Requirements, Product Management, Business Process, Agile Methodology, Project Management Software, Business Modeling, Project Coordination, User Acceptance Testing (UAT), User Story, Agile Project Management, Registration, Stakeholder Management, Business Communication, Communication

      4.7
      Rating, 4.7 out of 5 stars
      ·
      7 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      Salesforce

      Representante de desarrollo de ventas de Salesforce

      Skills you'll gain: Overcoming Objections, Sales Development, Growth Mindedness, Lead Generation, Time Management, Active Listening, Customer Relationship Management (CRM) Software, Enthusiasm, Constructive Feedback, Verbal Communication Skills, Prospecting and Qualification, Phone Sales, Cold Calling, Social Skills, Interpersonal Communications, Productivity, Technical Sales, Interviewing Skills, Salesforce, Storytelling

      3.9
      Rating, 3.9 out of 5 stars
      ·
      23 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      A

      Alibaba Cloud Academy

      Big Data Analytical Platform on Alibaba Cloud

      Skills you'll gain: Data Visualization Software, Big Data, Apache Hadoop, Apache Spark, Apache Hive, Distributed Computing, Data Processing, Data Warehousing, Data Analysis, Data Integration, Cloud Security, Cloud Technologies, SQL, Artificial Intelligence

      4.3
      Rating, 4.3 out of 5 stars
      ·
      52 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      B

      Board Infinity

      ASP.NET Core Foundation

      Skills you'll gain: ASP.NET, .NET Framework, Data Integration, C# (Programming Language), Secure Coding, Web Applications, Web Development, Back-End Web Development, Web Design and Development, Application Frameworks, Object Oriented Programming (OOP)

      4
      Rating, 4 out of 5 stars
      ·
      30 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Cómo hacer publicidad en instagram

      Skills you'll gain: Instagram, Social Media Management, Social Media, Advertising, Social Media Marketing, Social Media Campaigns, Social Media Content, Digital Advertising, Marketing Materials, E-Commerce, Customer Engagement

      4.3
      Rating, 4.3 out of 5 stars
      ·
      26 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • C

      Coursera Instructor Network

      User Interface Design: Principles, Prototyping, Practices

      Skills you'll gain: Prototyping, User Interface (UI) Design, Usability, User Research, Interactive Design, UI Components, User Centered Design, Mockups, Graphic and Visual Design Software, Design Thinking, Design Elements And Principles, Typography, Web Content Accessibility Guidelines

      4.8
      Rating, 4.8 out of 5 stars
      ·
      34 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      GenAI For Business Analysis: Fine-Tuning LLMs

      Skills you'll gain: OpenAI, Large Language Modeling, Real Time Data, Data Manipulation, Generative AI, Python Programming, Artificial Intelligence, Performance Analysis, Customer Analysis, Business Analysis, Data Analysis, JSON

      4
      Rating, 4 out of 5 stars
      ·
      6 reviews

      Intermediate · Guided Project · Less Than 2 Hours

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    In summary, here are 10 of our most popular customer journey courses

    • Human Decision Making and its Biases: Fractal Analytics
    • Mastering REST APIs with FastAPI: Packt
    • Campaign Planning and Optimization: Amazon Ads
    • Create a value proposition canvas in Miro: Coursera Project Network
    • How to Build an Effective Service Company: IESE Business School
    • Business Analysis and CAPM Exam Preparation: Packt
    • Representante de desarrollo de ventas de Salesforce: Salesforce
    • Big Data Analytical Platform on Alibaba Cloud : Alibaba Cloud Academy
    • ASP.NET Core Foundation: Board Infinity
    • Cómo hacer publicidad en instagram: Coursera Project Network

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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