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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • L

      Lund University

      Introduction to Particle Accelerators (NPAP MOOC)

      Skills you'll gain: Radiation Protection, Radiography, Semiconductors, Radiology, Physics, Emerging Technologies, Medical Imaging, Electrical Engineering, X-Ray Computed Tomography, Laboratory Experience, Science and Research, Simulation and Simulation Software

      4.7
      Rating, 4.7 out of 5 stars
      ·
      200 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Data Mining Project

      Skills you'll gain: Data Mining, Data Integration, Data Science, Data Analysis, Data Presentation, Exploratory Data Analysis, Data Collection, Technical Communication, Technical Writing

      Build toward a degree

      4.5
      Rating, 4.5 out of 5 stars
      ·
      21 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Michigan

      Generative AI: Impact on Business and Society

      Skills you'll gain: Consumer Behaviour, Business Risk Management, Business Operations, Generative AI, Business Ethics, Social Studies, Global Marketing, Data Ethics, Environmental Issue, Public Safety and National Security, Governance, Cultural Diversity

      4.9
      Rating, 4.9 out of 5 stars
      ·
      34 reviews

      Beginner · Course · 1 - 4 Weeks

    • U

      University of Illinois Urbana-Champaign

      Sustainable Business Enterprises

      Skills you'll gain: Corporate Sustainability, Environmental Social And Corporate Governance (ESG), Consumer Behaviour, Product Design, Environmental Issue, Business, New Product Development, Socioeconomics, Innovation, Design Thinking, Market Opportunities, Business Strategies, Customer Analysis, Market Research, Value Propositions, Communication Strategies

      Build toward a degree

      4.3
      Rating, 4.3 out of 5 stars
      ·
      143 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      CompTIA Network+ Certification (N10-008): The Total Course

      Skills you'll gain: Routing Protocols, TCP/IP, Network Monitoring, Network Switches, Data Centers, OSI Models, Network Routers, Network Security, Wireless Networks, Virtual Local Area Network (VLAN), Wide Area Networks, Network Troubleshooting, General Networking, Network Routing, Virtual Machines, Network Infrastructure, Network Administration, Network Model, Network Protocols, Networking Hardware

      4.9
      Rating, 4.9 out of 5 stars
      ·
      17 reviews

      Intermediate · Specialization · 3 - 6 Months

    • V

      Vanderbilt University

      Leading Innovation in Arts and Culture

      Skills you'll gain: Innovation, Leadership, Organizational Structure, Organizational Strategy, Culture Transformation, Creative Thinking, Organizational Change, Risk Management, Business Strategies, Complex Problem Solving, Technology Solutions, Market Dynamics

      4.3
      Rating, 4.3 out of 5 stars
      ·
      68 reviews

      Mixed · Course · 1 - 3 Months

    • U

      University of Illinois Urbana-Champaign

      Putting the Personal in Personalized Nutrition

      Skills you'll gain: Nutrition and Diet, Precision Medicine, Microbiology, Molecular Biology, Public Health

      4.6
      Rating, 4.6 out of 5 stars
      ·
      14 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Analyze Website Visitors with Google Analytics Segments

      Skills you'll gain: Google Analytics, Web Analytics, Marketing Analytics, Customer Insights, Analysis, Target Audience

      4.5
      Rating, 4.5 out of 5 stars
      ·
      122 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • C

      Coursera Instructor Network

      GenAI for Product Managers

      Skills you'll gain: Agile Product Development, Product Management, Generative AI, Product Development, AI Personalization, New Product Development, Product Lifecycle Management, Ideation, Technical Product Management, Data Ethics, Market Analysis, Customer Analysis, Process Development, Brainstorming, Technical Documentation, Artificial Intelligence, Business Ethics

      3.7
      Rating, 3.7 out of 5 stars
      ·
      23 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      WordPress 101 - The Complete Guide

      Skills you'll gain: WordPress, Web Design and Development, Web Analytics and SEO, Content Management Systems, Web Content, Cloud Hosting, Web Servers, Application Security, Software Installation, User Accounts

      4.8
      Rating, 4.8 out of 5 stars
      ·
      10 reviews

      Beginner · Course · 1 - 3 Months

    • B

      Board Infinity

      Snowflake - SnowPro Core Certification Preparation

      Skills you'll gain: Performance Tuning, User Accounts, Data Warehousing, Data Modeling, Data Integration, SQL, Cloud Computing Architecture, Role-Based Access Control (RBAC), Data Import/Export, Data Pipelines, Business Intelligence, Data Transformation, Data Security

      2.7
      Rating, 2.7 out of 5 stars
      ·
      16 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      C

      Coursera Instructor Network

      GenAI for Customer Insights

      Skills you'll gain: Customer Insights, Customer Analysis, Customer experience strategy (CX), Generative AI, User Feedback, Customer Data Management, Personalized Service, Customer Engagement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Predictive Analytics, Artificial Intelligence

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • Introduction to Particle Accelerators (NPAP MOOC): Lund University
    • Data Mining Project: University of Colorado Boulder
    • Generative AI: Impact on Business and Society: University of Michigan
    • Sustainable Business Enterprises: University of Illinois Urbana-Champaign
    • CompTIA Network+ Certification (N10-008): The Total Course: Packt
    • Leading Innovation in Arts and Culture: Vanderbilt University
    • Putting the Personal in Personalized Nutrition: University of Illinois Urbana-Champaign
    • Analyze Website Visitors with Google Analytics Segments: Coursera Project Network
    • GenAI for Product Managers: Coursera Instructor Network
    • WordPress 101 - The Complete Guide: Packt

    Skills you can learn in Marketing

    Market (economics) (28)
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    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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