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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • C

      Coursera Instructor Network

      Applying Python for Data Analysis

      Skills you'll gain: Pandas (Python Package), Data Analysis, Data-Driven Decision-Making, Data Manipulation, Business Analytics, Statistics, Data Visualization Software, Descriptive Statistics, Data Cleansing, Time Series Analysis and Forecasting, Correlation Analysis, Python Programming

      4.4
      Rating, 4.4 out of 5 stars
      ·
      15 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      I

      Indian School of Business

      Basic Financial Literacy

      Skills you'll gain: Loans, Financial Planning, Finance, Wealth Management, Financial Management, Budgeting, Tax Planning, Investments, Income Tax, Risk Management, Goal Setting

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fractal Analytics

      Generative AI for Consultants

      Skills you'll gain: Prompt Engineering, Generative AI, Business Consulting, Leadership, Management Consulting, Customer Insights, Data Ethics, Business Process Automation, Automation, Solution Design, Ethical Standards And Conduct

      4.1
      Rating, 4.1 out of 5 stars
      ·
      19 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of California San Diego

      Internet of Things V2: DragonBoardâ„¢ bring up and community ecosystem

      Skills you'll gain: Version Control, Integrated Development Environments, GitHub, Git (Version Control System), Internet Of Things, Development Environment, Embedded Software, Software Development Tools, Embedded Systems, Prototyping, Linux, Operating Systems, Peripheral Devices, Command-Line Interface, Computer Hardware

      3.9
      Rating, 3.9 out of 5 stars
      ·
      38 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      P

      Politecnico di Milano

      Platform Thinking: Innovation in digital business models era

      Skills you'll gain: Data Strategy, Business Modeling, Data Ethics, Design Thinking, Innovation, Customer Data Management, Augmented and Virtual Reality (AR/VR), Market Opportunities, Data Governance, Systems Thinking, Technology Strategies, Data-Driven Decision-Making, Platform As A Service (PaaS), Product Development, Big Data, Customer Insights, Entrepreneurship, Virtual Environment, Strategic Thinking, Digital Transformation

      4.8
      Rating, 4.8 out of 5 stars
      ·
      95 reviews

      Beginner · Specialization · 3 - 6 Months

    • U

      University of Illinois Urbana-Champaign

      Customer Insights: Quantitative Techniques

      Skills you'll gain: New Product Development, Product Development, Design Thinking, Market Research, Quantitative Research, Product Management, Customer Insights, Consumer Behaviour, Market Analysis, Target Market, Forecasting, Innovation, Needs Assessment, Analysis, Data Collection, Technology Solutions

      3.7
      Rating, 3.7 out of 5 stars
      ·
      32 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Copilot for Sales

      Skills you'll gain: Microsoft Copilot, Sales Presentation, Sales Enablement, Taking Meeting Minutes, Microsoft Teams, Meeting Facilitation, Generative AI Agents, Microsoft Outlook, Sales Process, Customer Communications Management, Microsoft 365, Calendar Management, Email Marketing, Negotiation, Customer Relationship Building, Automation

      4.4
      Rating, 4.4 out of 5 stars
      ·
      7 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      E

      Emory University

      Generative AI in Marketing

      Skills you'll gain: Generative AI, Customer Engagement, Customer Acquisition Management, Marketing Strategies, Marketing, Content Creation, ChatGPT, Marketing Effectiveness, Prompt Engineering, Large Language Modeling, Intellectual Property, Business Ethics

      4.7
      Rating, 4.7 out of 5 stars
      ·
      10 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      U

      Universidades Anáhuac

      Marketing Digital: Desde SEO hasta Analítica de Datos

      Skills you'll gain: Digital Marketing, Search Engine Marketing, Search Engine Optimization, Marketing Strategies, Email Marketing, Social Media Marketing, Keyword Research, Content Marketing, Customer Analysis, MarTech, Marketing Analytics, Web Analytics, Promotional Strategies, Return On Investment

      4.3
      Rating, 4.3 out of 5 stars
      ·
      11 reviews

      Beginner · Course · 1 - 3 Months

    • C

      Coursera Instructor Network

      GenAI for Computer Support Specialists (IT Support)

      Skills you'll gain: Desktop Support, Generative AI, Technical Support and Services, End User Training and Support, System Support, Prompt Engineering, Help Desk Support, Network Support, IT Automation, Product Support, Data Ethics, Artificial Intelligence, Automation

      3.9
      Rating, 3.9 out of 5 stars
      ·
      10 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Upgrade Your Marketing Strategy with Microsoft Copilot

      Skills you'll gain: Prompt Engineering, Microsoft Copilot, Competitive Analysis, Marketing Design, Marketing Strategies, Marketing Planning, Marketing, Strategic Marketing, Marketing Analytics, Performance Reporting, Marketing Channel, Generative AI, Customer Analysis, Market Research, Artificial Intelligence, Customer experience improvement, Customer Retention

      4.6
      Rating, 4.6 out of 5 stars
      ·
      17 reviews

      Beginner · Course · 1 - 4 Weeks

    • U

      Università Bocconi

      Capital-investissement et capital-risque

      Skills you'll gain: Private Equity, Business Valuation, Investments, Mergers & Acquisitions, Finance, Entrepreneurship, Due Diligence, Financial Management, Portfolio Management, Asset Management, Tax Laws, Legal Risk

      4.8
      Rating, 4.8 out of 5 stars
      ·
      41 reviews

      Mixed · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular customer journey courses

    • Applying Python for Data Analysis: Coursera Instructor Network
    • Basic Financial Literacy: Indian School of Business
    • Generative AI for Consultants: Fractal Analytics
    • Internet of Things V2: DragonBoardâ„¢ bring up and community ecosystem: University of California San Diego
    • Platform Thinking: Innovation in digital business models era: Politecnico di Milano
    • Customer Insights: Quantitative Techniques: University of Illinois Urbana-Champaign
    • Copilot for Sales: Microsoft
    • Generative AI in Marketing: Emory University
    • Marketing Digital: Desde SEO hasta Analítica de Datos: Universidades Anáhuac
    • GenAI for Computer Support Specialists (IT Support): Coursera Instructor Network

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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