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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • C

      Coursera Instructor Network

      Fundamentals of Diversity, Equity, Inclusion, and Belonging

      Skills you'll gain: Diversity Equity and Inclusion Initiatives, Diversity and Inclusion, Diversity Awareness, Cultural Diversity, Overcoming Objections, Intercultural Competence, Employee Engagement, Advocacy, Empowerment, Communication

      4.5
      Rating, 4.5 out of 5 stars
      ·
      44 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      T

      Tecnológico de Monterrey

      Entrepreneurial Mindset

      Skills you'll gain: Innovation, Business Modeling, Entrepreneurship, Lean Methodologies, Corporate Strategy, New Product Development, Business Strategy, New Business Development, Product Management, Value Propositions, Customer Insights

      4.4
      Rating, 4.4 out of 5 stars
      ·
      42 reviews

      Advanced · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      H

      Howard University

      Foundations of Information Systems for Business

      Skills you'll gain: Business Software, Information Systems, Business Systems, Business Technologies, Management Information Systems, Information Technology, Enterprise Resource Planning, E-Commerce, Systems Analysis, Computer Hardware, Data Warehousing, Disaster Recovery, Networking Hardware, Business Ethics, Operating Systems, Business Process Management, Customer Relationship Management, Security Management, Business-To-Consumer, Data Security

      4.8
      Rating, 4.8 out of 5 stars
      ·
      43 reviews

      Intermediate · Course · 1 - 4 Weeks

    • I

      Icahn School of Medicine at Mount Sinai

      Big Data Science with the BD2K-LINCS Data Coordination and Integration Center

      Skills you'll gain: Bioinformatics, Interactive Data Visualization, Supervised Learning, Machine Learning, Big Data, Data Science, Data Integration, Unsupervised Learning, Molecular Biology, Data Processing, Data Analysis, Metadata Management, Application Programming Interface (API), Restful API

      4.8
      Rating, 4.8 out of 5 stars
      ·
      26 reviews

      Intermediate · Course · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      N

      Northwestern University

      Organizational Leadership Capstone

      Skills you'll gain: Data-Driven Decision-Making, Strategic Communication, Collaboration, Crisis Management, Team Leadership, Organizational Leadership, Business Leadership, Strategic Leadership, Customer experience strategy (CX), Organizational Effectiveness, Human Centered Design, Innovation, Peer Review

      4.7
      Rating, 4.7 out of 5 stars
      ·
      102 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free
      Free
      D

      DeepLearning.AI

      Building Systems with the ChatGPT API

      Skills you'll gain: ChatGPT, Large Language Modeling, Prompt Engineering, OpenAI, Cloud API, Generative AI, Self Service Technologies, Python Programming

      4.7
      Rating, 4.7 out of 5 stars
      ·
      231 reviews

      Beginner · Project · Less Than 2 Hours

    • U

      University of Michigan

      Brilliant, Passionate You

      Skills you'll gain: Storytelling, Persistence, Personal Development, Resilience, Self-Awareness, Mental Health, Community Development, Positivity, Empathy, Goal Setting, Cultural Diversity

      4.6
      Rating, 4.6 out of 5 stars
      ·
      278 reviews

      Beginner · Course · 1 - 3 Months

    • C

      Coursera Instructor Network

      Introduction to Market Research

      Skills you'll gain: Market Research, Analytical Skills, Data Collection, Data-Driven Decision-Making, Market Analysis, Marketing, Business Research, Quantitative Research, Data Analysis, Customer Insights, Market Trend, Consumer Behaviour, Competitive Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      41 reviews

      Intermediate · Course · 1 - 3 Months

    • U

      UBITS

      Innovación en el mundo corporativo

      Skills you'll gain: Innovation, Organizational Change, Change Management, Corporate Sustainability, Corporate Strategy, Business Transformation, Organizational Strategy, Business Strategies, Growth Strategies, Continuous Improvement Process, Culture Transformation, Organizational Structure, Product Development, Consumer Behaviour

      4.8
      Rating, 4.8 out of 5 stars
      ·
      62 reviews

      Beginner · Course · 1 - 3 Months

    • J

      Johns Hopkins University

      The Mathematics of Democracy, Politics and Manipulation

      Skills you'll gain: Political Sciences, Policy Analysis, Social Justice, Social Sciences, Public Policies, Game Theory, Demography, Logical Reasoning, Applied Mathematics

      4.9
      Rating, 4.9 out of 5 stars
      ·
      16 reviews

      Mixed · Course · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      Change Management

      Skills you'll gain: Change Management, Organizational Change, Business Transformation, Business Leadership, Leadership, Continuous Improvement Process, Emotional Intelligence, Overcoming Obstacles, Stakeholder Engagement, Decision Making, Employee Engagement

      4.4
      Rating, 4.4 out of 5 stars
      ·
      12 reviews

      Intermediate · Course · 1 - 4 Weeks

    • S

      Starweaver

      Supply Chain Management for E-commerce

      Skills you'll gain: E-Commerce, Supply Chain Management, Supply Chain, Supply Chain Systems, Business Technologies, Logistics Management, Corporate Sustainability, Supply Chain Planning, Technology Strategies, Inventory Management System, Order Fulfillment, Supplier Management, Operational Efficiency

      4.6
      Rating, 4.6 out of 5 stars
      ·
      33 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • Fundamentals of Diversity, Equity, Inclusion, and Belonging: Coursera Instructor Network
    • Entrepreneurial Mindset: Tecnológico de Monterrey
    • Foundations of Information Systems for Business: Howard University
    • Big Data Science with the BD2K-LINCS Data Coordination and Integration Center: Icahn School of Medicine at Mount Sinai
    • Organizational Leadership Capstone: Northwestern University
    • Building Systems with the ChatGPT API: DeepLearning.AI
    • Brilliant, Passionate You: University of Michigan
    • Introduction to Market Research: Coursera Instructor Network
    • Innovación en el mundo corporativo: UBITS
    • The Mathematics of Democracy, Politics and Manipulation: Johns Hopkins University

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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