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Explore the Customer Journey Course Catalog
Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Authorization (Computing), Database Application, IT Service Management, System Configuration, Application Development, Automation, Content Management, Scripting
- Status: Free Trial
Skills you'll gain: Customer Insights, Customer Analysis, Microsoft Copilot, Persona Development, Marketing Analytics, Marketing, Search Engine Marketing, Search Engine Optimization, Generative AI Agents, Report Writing, Social Media Marketing, Data Import/Export
- Status: Free Trial
Emory University
Skills you'll gain: Marketing Analytics, AI Personalization, Data-Driven Decision-Making, Marketing Strategies, Marketing, Marketing Effectiveness, MarTech, Data Ethics, Customer experience improvement, Artificial Intelligence, Customer Insights, Personalized Service, Customer Data Management, Automation, Algorithms
Peking University
Skills you'll gain: Interviewing Skills, Product Marketing, Literacy, Oral Comprehension, Business Marketing, Business Communication, Product Knowledge, Oral Expression, Customer Service, Language Competency, Customer Complaint Resolution, Internal Communications, Business Ethics, Vocabulary
Alfaisal University | KLD
Skills you'll gain: Overcoming Objections, Sales, Negotiation, Sales Process, Product Knowledge, Rapport Building, Communication, Value Propositions, Persuasive Communication, Customer Relationship Building, Customer Service, Needs Assessment, Active Listening, Empathy
- Status: NewStatus: Free Trial
Adobe
Skills you'll gain: Promotional Strategies, Marketing Strategy and Techniques, Digital Marketing, Marketing, Target Audience, Lead Generation, Marketing Automation, Customer Relationship Management, Customer Acquisition Management, Content Creation, AI Personalization, A/B Testing
- Status: Free Trial
Fundação Instituto de Administração
Skills you'll gain: Sales Management, Sales Strategy, Customer Engagement, Sales Process, Sales Enablement, Sales Training, Customer Relationship Building, Business, Communication, Negotiation
Fundação Instituto de Administração
Skills you'll gain: Sales Strategy, Consultative Selling, Sales Process, Selling Techniques, Sales Presentation, Customer Relationship Management, Solution Selling, Prospecting and Qualification, Value Propositions, Overcoming Objections, Needs Assessment
- Status: Free Trial
Meta
Skills you'll gain: MySQL, Django (Web Framework), Database Management, Database Application, SQL, Relational Databases, Databases, Back-End Web Development, Python Programming, Application Programming Interface (API)
- Status: Free Trial
Arizona State University
Skills you'll gain: Innovation, Design Thinking, Ideation, Creativity, Customer experience improvement, New Product Development, Product Development, Research and Design, Service Design, Strategic Planning, Process Development, Brand Management, Process Improvement, Business Strategies, Business Modeling, Corporate Sustainability, Value Propositions
- Status: Free Trial
University of Virginia
Skills you'll gain: Design Thinking, Human Centered Design, Stakeholder Management, Persona Development, Process Mapping, Value Engineering, User Research, Customer experience improvement, Qualitative Research, Customer Insights, Business Workflow Analysis, Consumer Behaviour, Innovation, Interviewing Skills
- Status: Free Trial
Salesforce
Skills you'll gain: Overcoming Objections, Prospecting and Qualification, Lead Generation, Sales Development, Sales Prospecting, Cold Calling, Emotional Intelligence, Consultative Selling, Phone Sales, Selling Techniques, Sales Strategy, Rapport Building, Empathy, Active Listening, Value Propositions, Persona Development
In summary, here are 10 of our most popular customer journey courses
- ServiceNow System Administrator from Zero to Hero: Packt
- Using Microsoft Copilot to Understand Your Customer: Microsoft
- What Can AI Do for Marketing?: Emory University
- 中级商务汉语(入职与营销篇): Peking University
- مهارات البيع الاحترافية | Professional Selling Skills: Alfaisal University | KLD
- Digital Marketing: Adobe
- Models & Frameworks to Support Sales Planning : Fundação Instituto de Administração
- Executivo de Vendas, Vendas Consultivas e Prospecção: Fundação Instituto de Administração
- Database Clients: Meta
- Innovar: Arizona State University