What is conflict management?

"Conflict management involves using certain strategies and techniques to resolve disagreements. Conflict management is used to prevent and address disputes that arise between organizations and within organizations, but it can be applied to personal relationships as well. There are five styles of conflict management. Collaborating involves looking for a solution that appeases everyone involved. Avoiding is a style that aims to postpone addressing the issue. Competing is when both parties aim to get what they want, regardless of the damage to the relationship. Compromising is when parties look for a mutually acceptable outcome, even if they both have to give up something in the process. Accommodating is when one party sacrifices their own desires for the sake of peace."

What are typical careers that use conflict management?

"After you master conflict management, you can work as a mediator or arbitrator. Both jobs aim to resolve disputes between multiple parties, but they do so in different ways. An arbitrator listens to both sides of an argument, weighs the evidence, and then declares a solution. The process is similar to a judge reaching a conclusion after listening to a court case. Unlike an arbitrator, a mediator doesn't declare a winning party. A mediator simply acts as a neutral third party and helps the multiple parties reach an agreement. The mediation process is less formal than arbitration, but the result is typically something that's mutually beneficial for all parties. Conflict management skills are also generally useful in any job that requires working with a team. You can use your knowledge to settle an argument between coworkers or diffuse tension with a client."

How can online courses help me learn about conflict management?

Online courses on conflict management will introduce you to various types of conflicts and ways to resolve them. Lessons will focus on topics ranging from negotiation skills and creative problem solving to emotional intelligence and leadership training. Online courses offer flexibility. Instructors give you access to video lectures and reading material, and then you can work through the course in your own time.

What are the benefits of taking an online Conflict Management course?

Online Conflict Management courses offer a convenient and flexible way to enhance your knowledge or learn new Conflict Management skills. Choose from a wide range of Conflict Management courses offered by top universities and industry leaders tailored to various skill levels.

What Conflict Management courses are best for training and upskilling employees or the workforce?

When looking to enhance your workforce's skills in Conflict Management, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here .

Top Conflict Management Courses - Learn Conflict Management Online

Explore the Conflict Management Course Catalog

Status: Free Trial
IE Business School
Brand and Product Management
Skills you'll gain: Product Lifecycle Management, Brand Strategy, Brand Management, Customer experience strategy (CX), Branding, Brand Awareness, Product Management, Brand Loyalty, Product Strategy, Product Planning, New Product Development, Employee Engagement, Customer Engagement, Portfolio Management, Competitive Analysis
4.7
Rating, 4.7 out of 5 stars
2.7K reviews
Beginner · Course · 1 - 3 Months
Status: Free Trial
University of Pennsylvania
Introduction to Operations Management
Skills you'll gain: Operations Management, Operational Efficiency, Process Analysis, Process Improvement, Lean Methodologies, Workflow Management, Continuous Improvement Process, Capacity Planning, Quality Management, Supply Chain Management, Statistical Process Controls, Process Flow Diagrams, Resource Utilization, Root Cause Analysis
4.4
Rating, 4.4 out of 5 stars
2.8K reviews
Beginner · Course · 1 - 4 Weeks
Status: Free Trial
IBM
IBM IT Project Manager
Skills you'll gain: Stakeholder Engagement, Software Development Life Cycle, Software Architecture, Agile Software Development, Project Management Life Cycle, Resource Management, Risk Management, Peer Review, Earned Value Management, Stakeholder Management, Agile Methodology, Project Risk Management, Team Motivation, Software Design, Kanban Principles, Project Schedules, Information Technology, Sprint Retrospectives, Interviewing Skills, Project Management
4.7
Rating, 4.7 out of 5 stars
8.5K reviews
Beginner · Professional Certificate · 3 - 6 Months
Status: Free Trial
University of California, Irvine
Conflict Management Project
Skills you'll gain: Conflict Management, Communication Strategies, Stakeholder Management, Interpersonal Communications, Intercultural Competence, Organizational Effectiveness, Research Reports, Analysis, Ethical Standards And Conduct
4.7
Rating, 4.7 out of 5 stars
138 reviews
Mixed · Course · 1 - 3 Months
Status: Free Trial
IBM
Data Science Fundamentals with Python and SQL
Skills you'll gain: Dashboard, SQL, Descriptive Statistics, Jupyter, Statistical Analysis, Data Analysis, Probability Distribution, Pandas (Python Package), Data Visualization Software, Statistics, Data Visualization, Statistical Hypothesis Testing, Web Scraping, Relational Databases, Stored Procedure, Databases, Automation, Data Science, GitHub, Python Programming
Build toward a degree
4.6
Rating, 4.6 out of 5 stars
72K reviews
Beginner · Specialization · 3 - 6 Months
Status: Free Trial
Copenhagen Business School
Strategic Management
Skills you'll gain: Strategic Thinking, Business Strategy, Business Strategies, Strategic Decision-Making, Strategic Leadership, Business Transformation, Technology Strategies, Competitive Analysis, Global Marketing, Market Share
4.7
Rating, 4.7 out of 5 stars
4.5K reviews
Mixed · Course · 1 - 3 Months
Status: Free Trial
IBM
Introduction to Data Science
Skills you'll gain: SQL, Jupyter, Data Literacy, Data Mining, Peer Review, Data Modeling, Relational Databases, Stored Procedure, Databases, Data Science, Big Data, Query Languages, Data Cleansing, Data Visualization Software, GitHub, Business Analysis, Cloud Computing, Data Analysis, Digital Transformation, R Programming
Build toward a degree
4.6
Rating, 4.6 out of 5 stars
99K reviews
Beginner · Specialization · 3 - 6 Months
Status: Free Trial
Multiple educators
Data Science Foundations
Skills you'll gain: Dashboard, Pseudocode, Jupyter, Algorithms, Data Literacy, Data Mining, Pandas (Python Package), Correlation Analysis, Web Scraping, NumPy, Probability & Statistics, Predictive Modeling, Big Data, Automation, Data Visualization Software, Data Collection, Data Science, GitHub, Machine Learning Algorithms, Unsupervised Learning
4.6
Rating, 4.6 out of 5 stars
113K reviews
Beginner · Specialization · 3 - 6 Months
University of Geneva
International Organizations Management
Skills you'll gain: International Relations, Leadership and Management, Strategic Partnership, Marketing, Fundraising, Leadership, Governance, Public Policies, Business, Organizational Strategy, Organizational Structure, World History, Cross-Functional Collaboration
4.8
Rating, 4.8 out of 5 stars
2K reviews
Beginner · Course · 1 - 3 Months
Status: Free Trial
IBM
IBM Data Management
Skills you'll gain: Dashboard, Data Storytelling, Data Warehousing, SQL, Data Governance, Data Security, Data Migration, Database Design, Data Literacy, Descriptive Statistics, Extract, Transform, Load, Data Mining, Cloud Storage, Data Visualization Software, Data Store, IBM DB2, Data Management, Relational Databases, MySQL, Excel Formulas
4.7
Rating, 4.7 out of 5 stars
17K reviews
Beginner · Professional Certificate · 3 - 6 Months
Status: Free Trial
University of Colorado System
Database Management Essentials
Skills you'll gain: Database Design, Relational Databases, Data Modeling, Database Management Systems, Databases, Oracle Databases, SQL, Query Languages, PostgreSQL, Systems Design
4.6
Rating, 4.6 out of 5 stars
3.4K reviews
Intermediate · Course · 1 - 3 Months
Status: Free Trial
IBM
Data Engineering Foundations
Skills you'll gain: Web Scraping, Database Design, SQL, MySQL, Data Transformation, Data Store, Extract, Transform, Load, IBM DB2, Relational Databases, Data Architecture, Jupyter, Data Pipelines, Big Data, Data Warehousing, Data Governance, Data Manipulation, Stored Procedure, Databases, Automation, Python Programming
4.6
Rating, 4.6 out of 5 stars
56K reviews
Beginner · Specialization · 3 - 6 Months