• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      R

      Rice University

      Python Data Visualization

      Skills you'll gain: Data Visualization Software, Plot (Graphics), Package and Software Management, Python Programming, Data Mapping, Software Installation, Scripting, Data Processing, Data Integration, Data Import/Export, Scripting Languages, Data Structures, Software Documentation

      4.6
      Rating, 4.6 out of 5 stars
      ·
      544 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      Marketing Strategy Capstone Project

      Skills you'll gain: Market Research, Market Analysis, Peer Review, Marketing Planning, Marketing Management, Strategic Marketing, Customer Analysis, Hospitality Management, Consumer Behaviour, Marketing Strategy and Techniques, Marketing Effectiveness, Plan Execution, Target Market, Competitive Analysis, Product Marketing, Business

      4.7
      Rating, 4.7 out of 5 stars
      ·
      116 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      S

      Splunk Inc.

      Splunk Knowledge Manager

      Skills you'll gain: Splunk, Data Modeling, Data Store, Dashboard, Pivot Tables And Charts, Interactive Data Visualization, Database Management, Data Mapping, Performance Tuning, Incident Management, Data Manipulation, Query Languages, Data Integration, Information Management, Event Monitoring, Data Processing, Geospatial Mapping, Data Management, Wireframing, Data Analysis

      4.8
      Rating, 4.8 out of 5 stars
      ·
      29 reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      H

      HubSpot Academy

      Strategic Customer Relationship Management & Sales Technique

      Skills you'll gain: Sales Enablement, Data Visualization, Sales Presentations, Sales Management, Prospecting and Qualification, Persona Development, HubSpot CRM, Sales Training, Sales Strategy, Sales Process, Lead Generation, Employee Onboarding, Sales Pipelines, Target Audience, Sales, Dashboard, Customer Success Management, Business Reporting, Content Marketing, Customer Relationship Management (CRM) Software

      3.8
      Rating, 3.8 out of 5 stars
      ·
      13 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      P

      Packt

      Security and Risk Management

      Skills you'll gain: Business Continuity Planning, Continuous Monitoring, ISO/IEC 27001, Security Management, Security Controls, Threat Management, Risk Management, Risk Analysis, Security Strategy, Business Risk Management, Cyber Risk, Regulation and Legal Compliance, Cyber Governance, Threat Modeling, Governance Risk Management and Compliance, Cyber Security Strategy, NIST 800-53, Cybersecurity, Compliance Management, Cyber Security Policies

      4.7
      Rating, 4.7 out of 5 stars
      ·
      36 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      G

      Goldman Sachs

      Fundamentals of Leadership, with Goldman Sachs 10,000 Women

      Skills you'll gain: Leadership Development, Strategic Leadership, Visionary, Business Leadership, Entrepreneurship, Leadership, Culture Transformation, Organizational Leadership, Growth Strategies, Leadership and Management, Business Strategy, Goal Setting

      4.7
      Rating, 4.7 out of 5 stars
      ·
      627 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Data Management and Storage in the Cloud

      Skills you'll gain: Data Lakes, Data Governance, Data Architecture, Data Management, Cloud Storage, Database Management, Data Warehousing, Data Access, Metadata Management, NoSQL, Star Schema, Data Quality, Big Data, Query Languages, Data Integration, Application Programming Interface (API), Performance Tuning

      4.1
      Rating, 4.1 out of 5 stars
      ·
      33 reviews

      Beginner · Course · 1 - 4 Weeks

    • L

      LearnQuest

      Advanced Java

      Skills you'll gain: Apache Maven, Spring Framework, Microservices, Spring Boot, Java, Back-End Web Development, Software Architecture, Server Side, Load Balancing, Cloud Development, Restful API, Systems Architecture, Web Applications, Scalability

      4.4
      Rating, 4.4 out of 5 stars
      ·
      48 reviews

      Advanced · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      B

      Board Infinity

      Introduction to SAFe: Navigating Scaled Agile Framework

      Skills you'll gain: Scaled Agile Framework, Agile Methodology, Kanban Principles, Lean Methodologies, Agile Project Management, Quality Assurance, Scrum (Software Development), Sprint Retrospectives, Team Management, Continuous Integration, Sprint Planning, User Story, Backlogs, Cross-Functional Collaboration, Systems Architecture, Product Management

      3.7
      Rating, 3.7 out of 5 stars
      ·
      99 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      L

      L&T EduTech

      Fire and Life Safety Systems

      Skills you'll gain: Fire And Life Safety, Building Codes, Pump Stations, Blueprint Reading, Process Flow Diagrams, Construction, Safety Training, Hydraulics, Construction Inspection, Safety Assurance, Plumbing, Building Design, Electrical Systems, Engineering Drawings, System Requirements, Safety and Security, Facility Management and Maintenance, Structural Analysis, Threat Detection, Water Resources

      4.6
      Rating, 4.6 out of 5 stars
      ·
      63 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      Universidad de Palermo

      Fundamentos del Marketing

      Skills you'll gain: Branding, Marketing, Brand Management, Strategic Marketing, Value Propositions, Consumer Behaviour, Marketing Strategies, Target Market, Marketing Operations, Product Marketing, Market Share, Customer Insights

      4.8
      Rating, 4.8 out of 5 stars
      ·
      266 reviews

      Beginner · Course · 1 - 4 Weeks

    • E

      Edureka

      GitHub Copilot: The AI Pair Programmer for Coding

      Skills you'll gain: Microsoft Copilot, GitHub, Generative AI, Software Development Tools, Artificial Intelligence, Integrated Development Environments, Programming Principles, Computer Programming, Software Development

      4.2
      Rating, 4.2 out of 5 stars
      ·
      65 reviews

      Beginner · Course · 1 - 4 Weeks

    Customer Journey learners also search

    Digital Marketing
    Digital
    Marketing
    Entrepreneurship
    Beginner Digital Marketing
    Digital Marketing Projects
    Social Entrepreneurship
    Advanced Digital Marketing
    1…798081…218

    In summary, here are 10 of our most popular customer journey courses

    • Python Data Visualization: Rice University
    • Marketing Strategy Capstone Project: IE Business School
    • Splunk Knowledge Manager: Splunk Inc.
    • Strategic Customer Relationship Management & Sales Technique: HubSpot Academy
    • Security and Risk Management: Packt
    • Fundamentals of Leadership, with Goldman Sachs 10,000 Women: Goldman Sachs
    • Data Management and Storage in the Cloud: Google Cloud
    • Advanced Java: LearnQuest
    • Introduction to SAFe: Navigating Scaled Agile Framework: Board Infinity
    • Fire and Life Safety Systems: L&T EduTech

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok