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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      I

      IBM

      Cybersecurity Job Search, Resume, and Interview Prep

      Skills you'll gain: Interviewing Skills, Professional Networking, Presentations, LinkedIn, Cybersecurity, Applicant Tracking Systems, Market Research, Social Media, Business Research, Recruitment, Portfolio Management, Negotiation, Writing, Compensation Strategy, Recruitment Strategies, Communication

      4.8
      Rating, 4.8 out of 5 stars
      ·
      79 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Virginia

      Design Thinking: Ideas to Action

      Skills you'll gain: Brainstorming, Design Thinking, Ideation, Creative Thinking, Creative Problem-Solving, Innovation, Product Development, Product Design, Performance Measurement, New Product Development, User Feedback, Prioritization, Customer experience improvement, Stakeholder Engagement, Data-Driven Decision-Making, Collaboration, Constructive Feedback

      4.6
      Rating, 4.6 out of 5 stars
      ·
      63 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Virginia

      Experiencing Design: Deepening Your Design Thinking Practice

      Skills you'll gain: Design Thinking, Human Centered Design, Innovation, Creative Problem-Solving, Visionary, Curiosity, Open Mindset, Cognitive flexibility, Creativity, Collaboration, Dealing With Ambiguity, Empathy, Adaptability

      4.7
      Rating, 4.7 out of 5 stars
      ·
      53 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      E

      Epic Games

      Fundamentals of Level Design with Unreal Engine

      Skills you'll gain: Game Design, Software Design Documents, Unreal Engine, Video Game Development, Virtual Environment, Conceptual Design, Interactive Design, Prototyping, Creativity

      4.5
      Rating, 4.5 out of 5 stars
      ·
      51 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      Unilever

      Implementing Supply Chain Analytics

      Skills you'll gain: Descriptive Analytics, Supply Chain, Supply Chain Management, Supply Chain Systems, Supply Chain Planning, Predictive Analytics, Forecasting, Inventory Management System, Data-Driven Decision-Making, Business Analytics, Advanced Analytics, Analytics, SQL, Data Presentation, Data Analysis, Technical Communication, Python Programming

      4.6
      Rating, 4.6 out of 5 stars
      ·
      49 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of London

      Operations Systems Excellence

      Skills you'll gain: Operations Management, Process Design, Operational Excellence, Business Operations, Manufacturing Operations, Operational Efficiency, Supply Chain Systems, Organizational Strategy, Production Management, Process Analysis, Business Strategy, Customer Analysis, Market Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      61 reviews

      Mixed · Course · 1 - 4 Weeks

    • R

      Red Hat

      Fundamentals of Containers, Kubernetes and OpenShift

      Skills you'll gain: OpenShift, Application Deployment, Kubernetes, Containerization, Docker (Software), Cloud-Native Computing, CI/CD, YAML, Configuration Management, Application Lifecycle Management, Data Storage, Command-Line Interface

      4.7
      Rating, 4.7 out of 5 stars
      ·
      29 reviews

      Beginner · Course · 1 - 3 Months

    • U

      Universidad de Palermo

      Finanzas y Operaciones de Marketing y Ventas

      Skills you'll gain: Sales Management, Marketing Effectiveness, Marketing Budgets, Marketing Analytics, Business Metrics, Business Operations, Marketing, Business Marketing, Sales, B2B Sales, Sales Strategy, Business, Performance Measurement, Digital Marketing, Return On Investment, Customer Relationship Building, Business Management, Financial Forecasting, Promotional Strategies, Cross-Functional Collaboration

      4.9
      Rating, 4.9 out of 5 stars
      ·
      17 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      Neuromarketing

      Skills you'll gain: Research Design, Science and Research, Laboratory Research, Research Methodologies, Research, Consumer Behaviour, Influencing, Marketing Psychology, Persuasive Communication, Statistical Analysis, Ethical Standards And Conduct, Data Analysis, Data Collection, Advertising, Behavioral Economics, Experimentation, Neurology, Decision Making, Qualitative Research, Psychology

      4.5
      Rating, 4.5 out of 5 stars
      ·
      13 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Search and Display Advertising

      Skills you'll gain: Google Ads, Online Advertising, Pay Per Click Advertising, Digital Advertising, Contextual Advertising, Search Engine Marketing, Keyword Research, Search Engine Optimization, Advertising Campaigns, Advertising, Web Analytics and SEO, Automation, A/B Testing, Consumer Behaviour

      4.5
      Rating, 4.5 out of 5 stars
      ·
      96 reviews

      Beginner · Course · 1 - 3 Months

    • C

      Coursera Instructor Network

      Effective Marketing in the Global Marketplace

      Skills you'll gain: Target Audience, Value Propositions, Marketing, Global Marketing, Search Engine Optimization, Diversity Marketing, Content Marketing, Brand Strategy, Marketing Planning, Marketing Strategies, Branding, Marketing Analytics, Data-Driven Decision-Making, Social Media Marketing, Market Research, Consumer Behaviour, Customer Engagement

      4.8
      Rating, 4.8 out of 5 stars
      ·
      66 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Advanced Digital Marketing

      Skills you'll gain: Customer Retention, Loyalty Programs, Marketing Budgets, Brand Loyalty, Customer Acquisition Management, Competitive Analysis, Customer Analysis, Customer Relationship Management, Customer Insights, Marketing Channel, Online Advertising, Marketing Effectiveness, Digital Marketing, Social Media Campaigns, Business-To-Consumer, Cross-Channel Marketing, AI Personalization, Marketing Strategies, Customer Engagement, Marketing Analytics

      4.2
      Rating, 4.2 out of 5 stars
      ·
      14 reviews

      Intermediate · Specialization · 1 - 3 Months

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    In summary, here are 10 of our most popular customer journey courses

    • Cybersecurity Job Search, Resume, and Interview Prep: IBM
    • Design Thinking: Ideas to Action: University of Virginia
    • Experiencing Design: Deepening Your Design Thinking Practice: University of Virginia
    • Fundamentals of Level Design with Unreal Engine: Epic Games
    • Implementing Supply Chain Analytics: Unilever
    • Operations Systems Excellence: University of London
    • Fundamentals of Containers, Kubernetes and OpenShift: Red Hat
    • Finanzas y Operaciones de Marketing y Ventas: Universidad de Palermo
    • Neuromarketing: Johns Hopkins University
    • Search and Display Advertising: University of Colorado Boulder

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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