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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      U

      University of Michigan

      Green Skills for a Sustainable and Just Future

      Skills you'll gain: Social Justice, Geographic Information Systems, Organizational Change, Environmental Policy, Sustainability Reporting, Environmental Issue, Environmental Regulations, Geospatial Mapping, Culture Transformation, Spatial Data Analysis, Datamaps, Environmental Social And Corporate Governance (ESG), Strategic Leadership, Organizational Strategy, Corporate Sustainability, Spatial Analysis, Organizational Leadership, Systems Thinking, Health Equity, Environmental Laws

      4.8
      Rating, 4.8 out of 5 stars
      ·
      17 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Minnesota

      Healthcare Delivery Providers

      Skills you'll gain: Health Systems, Healthcare Industry Knowledge, Leadership Development, Health Care Administration, Medical Management, Organizational Structure, Health Care, Primary Care, Care Coordination, Payment Systems, Health Policy, Hospital Medicine, Innovation, Performance Measurement, Telehealth, Community Health, Continuous Quality Improvement (CQI)

      4.7
      Rating, 4.7 out of 5 stars
      ·
      214 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Colorado System

      Agile Leadership Capstone

      Skills you'll gain: Agile Methodology, Change Management, Organizational Change, Business Transformation, Agile Project Management, Innovation, Culture Transformation, Leadership, Sprint Planning, Personal Development, Backlogs, Strategic Planning, Goal Setting, Prioritization

      4.9
      Rating, 4.9 out of 5 stars
      ·
      434 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      Business Analysis: Process Modeling & Requirements Gathering

      Skills you'll gain: Business Analysis, Business Process Modeling, Process Optimization, Requirements Management, Business Requirements, Process Analysis, Data Modeling, Agile Methodology, Requirements Analysis, Stakeholder Management, Process Improvement, User Story, Gap Analysis

      4.7
      Rating, 4.7 out of 5 stars
      ·
      25 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      GRAMMY GO

      Building Your Audience for Music Professionals

      Skills you'll gain: Marketing Budgets, Digital Media Strategy, Professional Networking, Content Strategy, Promotional Strategies, Branding, Marketing Analytics, Brand Strategy, Brand Awareness, Budget Management, Marketing Design, Customer Engagement, Content Marketing, Target Audience, Digital Marketing, Marketing Strategies, Trend Analysis, Social Media Marketing, Resilience, Customer Insights

      4.8
      Rating, 4.8 out of 5 stars
      ·
      15 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      S

      Starweaver

      Advanced Business Analysis: Elicitation & Analysis

      Skills you'll gain: Requirements Elicitation, User Story, Business Requirements, Business Analysis, Requirements Analysis, Financial Analysis, Business Process Modeling, Process Analysis, Stakeholder Engagement, Interviewing Skills, Focus Group, Project Scoping

      4.8
      Rating, 4.8 out of 5 stars
      ·
      67 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fractal Analytics

      Data Storytelling

      Skills you'll gain: Data Storytelling, Data Presentation, Data Visualization, Interactive Data Visualization, Storyboarding, Storytelling, Data Visualization Software, Infographics, Data Ethics, Data Literacy, Data-Driven Decision-Making, Data Analysis, Drive Engagement

      4.6
      Rating, 4.6 out of 5 stars
      ·
      115 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      P

      Packt

      CCNA Foundations – Networking Basics and Cisco IOS Essentials

      Skills you'll gain: OSI Models, Network Troubleshooting, TCP/IP, Network Protocols, Network Planning And Design, General Networking, Networking Hardware, Network Administration, Network Routers, Network Infrastructure, Computer Networking, Local Area Networks, System Configuration, Network Switches, Systems Administration, Configuration Management, Command-Line Interface, iOS Development

      4.8
      Rating, 4.8 out of 5 stars
      ·
      46 reviews

      Beginner · Course · 3 - 6 Months

    • P

      Peking University

      中级商务汉语——商务活动篇

      Skills you'll gain: Telephone Skills, Business Communication, Market Research, Business Correspondence, Travel Arrangements, Events and Conferences, Cultural Sensitivity, Negotiation, Business Relationship Management, Language Competency, Business Writing, Customer Relationship Building, Presentations, Vocabulary

      4.8
      Rating, 4.8 out of 5 stars
      ·
      61 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      E

      EIT Digital

      Innovation & Entrepreneurship - From Design Thinking to Funding

      Skills you'll gain: Business Modeling, Design Thinking, Innovation, Entrepreneurship, Business Strategy, Customer Insights, Market Opportunities, Product Management, Creativity, Product Development, Value Propositions, Fundraising

      4.7
      Rating, 4.7 out of 5 stars
      ·
      151 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      PMP Exam Prep: Project Management Principles

      Skills you'll gain: Project Coordination, Project Management, Project Management Institute (PMI) Methodology, Agile Project Management, Project Management Life Cycle, Organizational Skills, Agile Methodology, Kanban Principles, Scope Management, Stakeholder Management, Product Lifecycle Management

      4.5
      Rating, 4.5 out of 5 stars
      ·
      21 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      L

      L&T EduTech

      BIM Fundamentals for Engineers

      Skills you'll gain: Autodesk Revit, Building Information Modeling, Engineering Documentation, Architectural Design, 3D Modeling, Facility Management, Civil Engineering, Structural Engineering, Technical Standard, HVAC, Electrical Systems, Plumbing, User Interface (UI)

      4.7
      Rating, 4.7 out of 5 stars
      ·
      49 reviews

      Intermediate · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular customer journey courses

    • Green Skills for a Sustainable and Just Future: University of Michigan
    • Healthcare Delivery Providers: University of Minnesota
    • Agile Leadership Capstone: University of Colorado System
    • Business Analysis: Process Modeling & Requirements Gathering: SkillUp EdTech
    • Building Your Audience for Music Professionals: GRAMMY GO
    • Advanced Business Analysis: Elicitation & Analysis: Starweaver
    • Data Storytelling: Fractal Analytics
    • CCNA Foundations – Networking Basics and Cisco IOS Essentials: Packt
    • 中级商务汉语——商务活动篇: Peking University
    • Innovation & Entrepreneurship - From Design Thinking to Funding: EIT Digital

    Skills you can learn in Marketing

    Market (economics) (28)
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    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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