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    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      A

      Arizona State University

      Human Factors & Usability Engineering: Designing for Humans

      Skills you'll gain: Usability, Usability Testing, Problem Solving, Human Factors, User Experience Design, Human Computer Interaction, Human Centered Design, Critical Thinking and Problem Solving, Creativity, Kinesiology, User Research, Decision Making, Human Learning, User Interface (UI), Data Collection, Human Factors Engineering, Human Machine Interfaces, Accident Prevention, Mitigation, Physical Therapy

      4.8
      Rating, 4.8 out of 5 stars
      ·
      32 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Introduction to Microsoft Copilot

      Skills you'll gain: Prompt Engineering, Microsoft Copilot, Generative AI, Microsoft 365, Workflow Management, Microsoft Teams, Artificial Intelligence and Machine Learning (AI/ML), Productivity Software, Artificial Intelligence, Microsoft PowerPoint, Microsoft Word, Microsoft Excel

      4.4
      Rating, 4.4 out of 5 stars
      ·
      37 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Use SurveyMonkey to Create a Survey and Analyze Results

      Skills you'll gain: Employee Surveys, Data Collection, Business Research, Data Analysis, User Feedback, Business Software, Data Presentation

      4.6
      Rating, 4.6 out of 5 stars
      ·
      418 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Applying Data Analytics in Marketing

      Skills you'll gain: Marketing Analytics, Regression Analysis, Network Analysis, Market Analysis, Analytics, Statistical Analysis, Customer Insights, Data Analysis, Statistical Methods, Text Mining, Unstructured Data, Social Media, Natural Language Processing

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      188 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      R

      Rice University

      Principles of Economics: Introduction - Getting to Know You

      Skills you'll gain: Economics, Supply And Demand, Market Dynamics, Tax, Market Analysis, International Relations, Operating Cost, Policy Analysis, Consumer Behaviour, Decision Making

      4.8
      Rating, 4.8 out of 5 stars
      ·
      46 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      S

      Simplilearn

      Social Media Marketing and Brand Advocacy

      Skills you'll gain: Social Media Marketing, Customer Retention, Social Media Campaigns, Marketing Strategies, Content Performance Analysis, Social Media Strategy, Instagram, Marketing, Digital Marketing, Growth Strategies, Customer Acquisition Management, Customer Relationship Management, UI/UX Strategy, Digital Advertising, Marketing Strategy and Techniques, Facebook, E-Commerce, Digital Media Strategy, Marketing Effectiveness, Customer Engagement

      4.6
      Rating, 4.6 out of 5 stars
      ·
      19 reviews

      Beginner · Specialization · 1 - 3 Months

    • C

      Coursera Instructor Network

      GenAI for Everyone

      Skills you'll gain: Generative AI, Data Ethics, ChatGPT, Artificial Intelligence, Ideation, Brainstorming, AI Personalization, Prompt Engineering, Workforce Development, Content Creation, Natural Language Processing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      64 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Michigan State University

      Planning: Principled, Proposing, Proofing, and Practicing to a Success Plan

      Skills you'll gain: Value Propositions, Business Planning, Business Modeling, Entrepreneurship, Business Development, Business Strategy, Product Development, Financial Forecasting, New Business Development, Financial Analysis, Customer Analysis, Innovation

      4.5
      Rating, 4.5 out of 5 stars
      ·
      181 reviews

      Mixed · Course · 1 - 3 Months

    • C

      Coursera Instructor Network

      How to Develop an Account Strategy

      Skills you'll gain: Account Strategy, Account Management, Customer Success Management, Customer experience strategy (CX), Customer Engagement, Customer Service, Customer Relationship Management, Milestones (Project Management), Relationship Building, Expectation Management, Data-Driven Decision-Making, Business Relationship Management

      4.1
      Rating, 4.1 out of 5 stars
      ·
      7 reviews

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Instructor Network

      Introduction to Merchandising

      Skills you'll gain: Merchandising, Merchandise Displays, Inventory Management, Visual Merchandising, Consumer Behaviour, Inventory Management System, Planogram, Retail Management, Retail Sales, Retail Store Operations, Marketing Psychology, Customer Insights, Business Development, Sales Strategy, Market Dynamics

      4.6
      Rating, 4.6 out of 5 stars
      ·
      49 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free
      Free
      G

      Goldman Sachs

      Digital Marketing Strategy with Goldman Sachs 10,000 Women

      Skills you'll gain: Social Media Campaigns, Social Media, Paid media, Digital Media Strategy, Online Advertising, Search Engine Marketing, Digital Advertising, Digital Marketing, Pay Per Click Advertising, Marketing Strategy and Techniques, Owned Media, Marketing Planning, Earned Media

      4.7
      Rating, 4.7 out of 5 stars
      ·
      716 reviews

      Mixed · Course · 1 - 4 Weeks

    • U

      University of Leeds

      An Introduction to Programming using Python

      Skills you'll gain: Programming Principles, Computational Logic, Python Programming, Computer Programming, Automation, Web Development, Algorithms, Computational Thinking, Debugging

      4.8
      Rating, 4.8 out of 5 stars
      ·
      67 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • Human Factors & Usability Engineering: Designing for Humans: Arizona State University
    • Introduction to Microsoft Copilot: Microsoft
    • Use SurveyMonkey to Create a Survey and Analyze Results: Coursera Project Network
    • Applying Data Analytics in Marketing: University of Illinois Urbana-Champaign
    • Principles of Economics: Introduction - Getting to Know You: Rice University
    • Social Media Marketing and Brand Advocacy: Simplilearn
    • GenAI for Everyone: Coursera Instructor Network
    • Planning: Principled, Proposing, Proofing, and Practicing to a Success Plan: Michigan State University
    • How to Develop an Account Strategy: Coursera Instructor Network
    • Introduction to Merchandising: Coursera Instructor Network

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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