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    • Technical Support

    Technical Support Courses Online

    Study technical support for customer service excellence. Learn to troubleshoot, resolve issues, and support users.

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    Explore the Technical Support Course Catalog

    • C

      Coursera Project Network

      Build a Machine Learning Web App with Streamlit and Python

      Skills you'll gain: Machine Learning Algorithms, Data Visualization, Dashboard, Interactive Data Visualization, Data Visualization Software, Applied Machine Learning, Machine Learning, Scikit Learn (Machine Learning Library), Web Applications, Predictive Modeling, Classification And Regression Tree (CART), Python Programming, Pandas (Python Package)

      4.7
      Rating, 4.7 out of 5 stars
      ·
      407 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      I

      Institute for the Future

      Collaborative Foresight: How to Game the Future

      Skills you'll gain: Forecasting, Systems Thinking, Game Theory, Creative Thinking, Collaboration, Interviewing Skills, Emerging Technologies, Ideation, Innovation, Ethical Standards And Conduct, Empathy

      4.9
      Rating, 4.9 out of 5 stars
      ·
      286 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Basic System Programming on IBM Z

      Skills you'll gain: Job Control Language (JCL), z/OS, Unix, IBM DB2, Mainframe Computing, System Programming, Operating Systems, Data Management, File Systems, System Configuration, Transaction Processing

      4.8
      Rating, 4.8 out of 5 stars
      ·
      359 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      The Microsoft 365 Ecosystem

      Skills you'll gain: Microsoft 365, Collaborative Software, Microsoft Teams, Productivity Software, Microsoft Power Automate/Flow, Security Controls, Business Process Automation, Enterprise Application Management, Operational Efficiency, Automation, Microsoft Outlook, Data Security, Calendar Management, Microsoft Word, Document Management, Microsoft PowerPoint, Microsoft Excel

      4.6
      Rating, 4.6 out of 5 stars
      ·
      101 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Vital Skills for Data Science

      Skills you'll gain: Data Ethics, Data Visualization Software, Interactive Data Visualization, Visualization (Computer Graphics), Data Security, Data Presentation, User Centered Design, Statistical Visualization, Cybersecurity, Technical Communication, Usability, Healthcare Ethics, Cyber Attacks, Statistical Reporting, Human Computer Interaction, Authentications, Data Storytelling, Data Science, Ethical Standards And Conduct, User Research

      Build toward a degree

      4.4
      Rating, 4.4 out of 5 stars
      ·
      112 reviews

      Intermediate · Specialization · 3 - 6 Months

    • U

      Universidade Estadual de Campinas

      Processamento Digital de Sinais - Amostragem

      Skills you'll gain: Digital Communications, Simulations, Electrical and Computer Engineering, Telecommunications, Mathematical Modeling, Electronics Engineering, Systems Of Measurement, Technical Analysis, Applied Mathematics

      4.7
      Rating, 4.7 out of 5 stars
      ·
      209 reviews

      Mixed · Course · 1 - 3 Months

    • U

      University of Illinois Urbana-Champaign

      Sustainability Consulting

      Skills you'll gain: Environmental Social And Corporate Governance (ESG), Sustainability Reporting, Corporate Sustainability, Consulting, Business Consulting, Environmental Issue, Environmental Management Systems, Product Lifecycle Management, Environment, Technical Consulting, Analysis

      4.8
      Rating, 4.8 out of 5 stars
      ·
      79 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Colorado System

      Software Design as an Element of the Software Development Lifecycle

      Skills you'll gain: Software Design, Software Development Life Cycle, Application Security, Systems Design, Technical Design, Software Architecture, Software Development Methodologies, Conceptual Design, Requirements Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      252 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      R

      Rutgers the State University of New Jersey

      Supplier Management

      Skills you'll gain: Supplier Management, Procurement, Supplier Relationship Management, Supplier Performance Management, Vendor Management, Strategic Sourcing, Contract Management, Risk Management, Supply Chain Management, Business Ethics, Quality Assessment

      4.7
      Rating, 4.7 out of 5 stars
      ·
      240 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      Setting the Stage for Success: An Eye on Safety Culture and Teamwork (Patient Safety II)

      Skills you'll gain: Patient Safety, Safety Training, Collaboration, Teamwork, Care Coordination, Patient Education and Support, Healthcare Ethics, Accountability, Risk Management, Systems Thinking, Leadership, Communication

      4.8
      Rating, 4.8 out of 5 stars
      ·
      442 reviews

      Mixed · Course · 1 - 4 Weeks

    • T

      The University of Sydney

      Using clinical health data for better healthcare

      Skills you'll gain: Health Technology, Health Informatics, Telehealth, Health Care, Health Systems, Patient Education and Support, Health Information Management, Data Quality, Clinical Data Management, Electronic Medical Record, Digital Communications, Data Governance, Data Analysis, Data Integrity, Digital Transformation

      4.7
      Rating, 4.7 out of 5 stars
      ·
      115 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Product Development using AutoCAD

      Skills you'll gain: Computer-Aided Design, AutoCAD, Drafting and Engineering Design, Product Design, Technical Drawing

      4.5
      Rating, 4.5 out of 5 stars
      ·
      157 reviews

      Beginner · Guided Project · Less Than 2 Hours

    Technical Support learners also search

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    1…676869…226

    In summary, here are 10 of our most popular technical support courses

    • Build a Machine Learning Web App with Streamlit and Python: Coursera Project Network
    • Collaborative Foresight: How to Game the Future: Institute for the Future
    • Basic System Programming on IBM Z: IBM
    • The Microsoft 365 Ecosystem: Microsoft
    • Vital Skills for Data Science: University of Colorado Boulder
    • Processamento Digital de Sinais - Amostragem: Universidade Estadual de Campinas
    • Sustainability Consulting: University of Illinois Urbana-Champaign
    • Software Design as an Element of the Software Development Lifecycle: University of Colorado System
    • Supplier Management: Rutgers the State University of New Jersey
    • Setting the Stage for Success: An Eye on Safety Culture and Teamwork (Patient Safety II): Johns Hopkins University

    Frequently Asked Questions about Technical Support

    Technical support refers to a range of services offered to users or customers when they encounter problems or have questions related to a particular technology product or service. It involves providing assistance, troubleshooting, and guidance to ensure the smooth functioning of the technology and addressing any issues that may arise.

    Overall, technical support plays a crucial role in ensuring users have a seamless and uninterrupted learning experience, and it is committed to resolving any technical challenges that may arise during the use of educational tools and resources.‎

    To excel in Technical Support, you need to acquire the following skills:

    1. Advanced Computer Troubleshooting: Understanding various hardware and software components, troubleshooting techniques, and effectively resolving technical issues is crucial.

    2. Operating Systems: Familiarize yourself with different operating systems like Windows, macOS, Linux, and their troubleshooting processes.

    3. Networking Fundamentals: Gain a solid understanding of network protocols, IP addressing, troubleshooting connectivity issues, and configuring routers and switches.

    4. Customer Service and Communication: Develop strong interpersonal skills to effectively communicate with customers, listen actively, provide empathetic support, and remain calm under pressure.

    5. Problem-Solving: Master critical thinking skills to analyze, diagnose, and resolve complex technical problems efficiently.

    6. Time Management: Efficiently manage your workload, prioritize tasks, and meet deadlines while maintaining high-quality support service.

    7. Documentation: Learn to effectively document troubleshooting steps, solutions, and customer interactions for future reference and knowledge sharing.

    8. Remote Support Tools: Familiarize yourself with remote support tools and software for troubleshooting and resolving issues remotely.

    9. Security: Understand common security threats, encryption methods, and best practices to safeguard customer data and prevent cyber attacks.

    10. Continual Learning: Stay updated with the latest trends, technologies, and advancements in the field of technical support through ongoing learning and professional development.

    Remember, gaining practical experience through internships, hands-on projects, or support-related roles can immensely enhance your technical support skills and make you a valuable asset in the field.‎

    With technical support skills, you can qualify for various job roles in the IT field. Some of the common job options include:

    1. Technical Support Specialist/Analyst: You can work as a technical support specialist, providing assistance and troubleshooting computer hardware, software, and network issues. This role involves analyzing and resolving technical problems for end-users.

    2. Help Desk Technician: As a help desk technician, you would be responsible for resolving technical issues via phone, email, or in-person. You would assist users in troubleshooting and provide solutions to software, hardware, and network problems.

    3. IT Support Specialist: This position involves providing technical assistance and support for various IT-related issues. You would assist users with software installations, network connectivity, system maintenance, and troubleshooting.

    4. Desktop Support Technician: This role focuses on providing technical support for desktop computers, peripherals, and software applications. You would help users with issues related to operating systems, software installations, and hardware malfunctions.

    5. Network Support Engineer: Network support engineers offer technical assistance in managing and maintaining computer networks. They troubleshoot network issues, provide network infrastructure support, and ensure network security and stability.

    6. Systems Administrator: With technical support skills, you can also pursue a career as a systems administrator. This role involves maintaining and configuring computer systems, managing servers, installing software, and ensuring system security.

    7. Field Technician: Field technicians travel to client locations to resolve technical issues on-site. They may install, repair, or maintain computer systems, networks, and equipment for clients.

    8. Customer Support Representative: As a customer support representative, you would handle customer inquiries, assist them with technical issues, and provide solutions. This role may involve providing technical support through various channels like phone, chat, or email.

    9. IT Trainer: With technical support skills, you can choose to become an IT trainer or instructor. In this role, you would share your technical knowledge and expertise by conducting training sessions and workshops on various IT-related topics.

    Remember, these are just a few examples, and the IT field offers a wide range of job opportunities to those with technical support skills.‎

    Technical Support is best suited for individuals who have a strong interest in technology and enjoy problem-solving. People who are patient, detail-oriented, and have excellent communication skills are also well-suited for this field. Additionally, individuals who are curious and enjoy continuously learning and staying updated with the latest technological advancements will thrive in a Technical Support role.‎

    Some topics that you can study related to Technical Support include:

    1. Computer Hardware and Software Troubleshooting: Learn how to identify and fix common computer hardware and software issues.

    2. Networking and Systems Administration: Understand the basics of setting up and managing network systems, including IP addressing, network protocols, and troubleshooting network connectivity problems.

    3. Operating Systems: Explore various operating systems like Windows, macOS, and Linux, and grasp the knowledge of installation, configuration, and troubleshooting techniques.

    4. Cybersecurity: Learn about different security measures, such as firewalls, antivirus software, and encryption, to protect computer systems from threats.

    5. Customer Service and Communication Skills: Enhance your ability to provide efficient technical support by learning how to communicate effectively, listen to customer needs, and handle difficult situations.

    6. Remote Support and Troubleshooting: Develop skills for providing technical support remotely, including troubleshooting software and hardware problems remotely.

    7. Help Desk Management: Learn about the processes and strategies involved in managing a technical support help desk, such as ticket management, prioritization, and escalation procedures.

    8. Data Backup and Recovery: Understand the importance of data backup and recovery, and learn how to create data backups, restore data, and prevent data loss.

    9. Virtualization and Cloud Computing: Explore virtualization technologies and cloud computing services to understand how they affect technical support and contribute to efficient IT infrastructure.

    10. ITIL (Information Technology Infrastructure Library) Framework: Gain knowledge about the ITIL framework, which provides best practices for IT service management processes, including incident management, problem management, and change management.

    These topics will equip you with the necessary skills and knowledge to excel in the field of Technical Support.‎

    Online Technical Support courses offer a convenient and flexible way to enhance your knowledge or learn new Technical support refers to a range of services offered to users or customers when they encounter problems or have questions related to a particular technology product or service. It involves providing assistance, troubleshooting, and guidance to ensure the smooth functioning of the technology and addressing any issues that may arise.

    Overall, technical support plays a crucial role in ensuring users have a seamless and uninterrupted learning experience, and it is committed to resolving any technical challenges that may arise during the use of educational tools and resources. skills. Choose from a wide range of Technical Support courses offered by top universities and industry leaders tailored to various skill levels.‎

    When looking to enhance your workforce's skills in Technical Support, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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