Skills you'll gain: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer experience strategy (CX), Customer Service, Customer experience improvement, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Inquiries, Personalized Service, Customer Insights, Customer Analysis, Customer Retention, Business Analytics, ChatGPT, Generative AI Agents, User Feedback, Client Support, Cross Selling, Content Performance Analysis

Skills you'll gain: Marketing Strategies, Digital Marketing, Marketing, Marketing Analytics, Key Performance Indicators (KPIs), Consumer Behaviour, E-Commerce, Performance Measurement, Customer Insights, Market Analysis

Skills you'll gain: Business Economics, Economics, Gross Profit, Financial Policy, Corporate Finance, Financial Data, Financial Market, Supply And Demand, Banking, Market Dynamics, Forecasting

Skills you'll gain: Active Listening, Interpersonal Communications, Constructive Feedback, Communication Strategies, Empathy, Diversity and Inclusion, Conflict Management, Advocacy, Emotional Intelligence, Teamwork, Expectation Management, Collaboration, Performance Review, Relationship Building

Skills you'll gain: Benchmarking, Sales Strategy, Business Development, New Business Development, Market Research, Sales, Change Management, Innovation, Business Marketing, Market Analysis, Consumer Behaviour, Competitive Analysis, Target Market, Business Strategies

Skills you'll gain: Serverless Computing, Agentic systems, Generative AI Agents, API Gateway, Amazon Web Services, Cloud Applications, Prompt Engineering, Cloud Computing Architecture, Customer Relationship Management, Security Controls

Skills you'll gain: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, System Implementation

Skills you'll gain: Prompt Engineering, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Customer Service, Email Marketing, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation, Content Creation

Skills you'll gain: Looker (Software), Order Fulfillment, Customer Analysis, Business Analytics, Data-Driven Decision-Making, Business Intelligence, Google Cloud Platform, Dashboard, Data Visualization, Data Analysis, Sales, SAP Applications, Product Knowledge

Skills you'll gain: Generative AI, Predictive Modeling, Applied Machine Learning, Predictive Analytics, Google Cloud Platform, Big Data, Artificial Intelligence and Machine Learning (AI/ML), SQL, Python Programming, Customer Relationship Management

Skills you'll gain: Technology Strategies, Technology Roadmaps, Customer experience improvement, Leadership, Strategic Leadership, Business Transformation, Innovation, Self Service Technologies, Digital Transformation, Insurance, Data Ethics, Business Process Automation, Change Management, Customer Service, AI Personalization, Automation, Operational Efficiency, Risk Analysis

Skills you'll gain: Presentations, Sales Presentations, Canva (Software), Multimedia, Marketing Design, Marketing Collateral, Product Demonstration, Marketing Materials, Photo Editing