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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • C

      Coursera Project Network

      Customer Service with Python: Build a Chatbot using ChatGPT

      Skills you'll gain: ChatGPT, Prompt Engineering, OpenAI, Artificial Intelligence, Customer Service, Application Programming Interface (API), User Flows, Python Programming, Test Case, Development Environment, E-Commerce, Debugging

      4.4
      Rating, 4.4 out of 5 stars
      ·
      17 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      Estrategia de marketing

      Skills you'll gain: Marketing Planning, Consumer Behaviour, Survey Creation, Product Management, Market Research, Marketing Strategies, Product Lifecycle Management, Marketing Strategy and Techniques, Data Analysis, Marketing Communications, Marketing, Business Planning, Data Collection, Product Strategy, Strategic Marketing, Product Marketing, Target Market, Marketing Psychology, Marketing Management, Value Propositions

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.2K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Toronto

      Gender Analytics for Innovation

      Skills you'll gain: Diversity Awareness, Diversity and Inclusion, Innovation, Analysis, Design Thinking, Sociology, Market Opportunities, Social Justice, Data Ethics, Risk Mitigation

      4.8
      Rating, 4.8 out of 5 stars
      ·
      314 reviews

      Beginner · Course · 1 - 4 Weeks

    • L

      Lund University

      Fundamentals of particle accelerator technology (NPAP MOOC)

      Skills you'll gain: Magnetic Resonance Imaging, Laboratory Equipment, Radiation Protection, Electrical Engineering, Electronics, Medical Equipment and Technology, Physics, Electronic Systems, Equipment Design, Control Systems, Mathematical Modeling

      4.7
      Rating, 4.7 out of 5 stars
      ·
      104 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Colorado System

      First Steps in Making the Business Case for Sustainability

      Skills you'll gain: Corporate Sustainability, Environmental Social And Corporate Governance (ESG), Change Management, Financial Analysis, Systems Thinking, Proposal Development, Business Transformation, Strategic Thinking, Business Metrics, Cost Benefit Analysis, Business Economics, Environmental Issue, Business, Global Marketing, Stakeholder Engagement, Packaging and Labeling, Product Lifecycle Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      210 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      L

      L&T EduTech

      Fire and Life Safety Systems

      Skills you'll gain: Fire And Life Safety, Building Codes, Pump Stations, Blueprint Reading, Process Flow Diagrams, Construction, Safety Training, Hydraulics, Construction Inspection, Safety Assurance, Plumbing, Building Design, Electrical Systems, Engineering Drawings, System Requirements, Safety and Security, Facility Management and Maintenance, Structural Analysis, Threat Detection, Water Resources

      4.6
      Rating, 4.6 out of 5 stars
      ·
      63 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Minnesota

      Skills for Nursing Informatics Leaders

      Skills you'll gain: Nursing Administration, Nursing Management, Leadership, Nursing, Health Informatics, Health Care, General Networking

      4.8
      Rating, 4.8 out of 5 stars
      ·
      199 reviews

      Beginner · Course · 1 - 3 Months

    • P

      Peking University

      中级商务汉语(入职与营销篇)

      Skills you'll gain: Interviewing Skills, Product Knowledge, Business Marketing, Business Communication, Product Demonstration, Customer Complaint Resolution, Marketing Strategies, Verbal Communication Skills, Business Correspondence, Customer Service, Company, Product, and Service Knowledge, Product Marketing, Rapport Building, Advertising, Vocabulary, Language Learning

      4.9
      Rating, 4.9 out of 5 stars
      ·
      145 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      A

      Adobe

      Digital Marketing

      Skills you'll gain: Promotional Strategies, Marketing Strategy and Techniques, Digital Marketing, Marketing, Target Audience, Lead Generation, Marketing Automation, Customer Relationship Management, Customer Acquisition Management, Content Creation, AI Personalization, A/B Testing

      4.8
      Rating, 4.8 out of 5 stars
      ·
      25 reviews

      Beginner · Course · 1 - 4 Weeks

    • V

      Vanderbilt University

      Leading Innovation in Arts and Culture

      Skills you'll gain: Innovation, Leadership, Organizational Structure, Organizational Strategy, Culture Transformation, Creative Thinking, Organizational Change, Risk Management, Business Strategies, Complex Problem Solving, Technology Solutions, Market Dynamics

      4.3
      Rating, 4.3 out of 5 stars
      ·
      68 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Goodwill Industries International

      Client Intake, Assessments, Skill Analysis and Planning

      Skills you'll gain: Accountability, Recruitment, Client Services, Needs Assessment, Goal Setting, Coaching, Professional Development, Rapport Building, Critical Thinking, Overcoming Obstacles

      4.7
      Rating, 4.7 out of 5 stars
      ·
      76 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      O

      O.P. Jindal Global University

      Machine Learning for Marketing

      Skills you'll gain: Marketing Analytics, Anomaly Detection, Digital Marketing, Web Analytics, Digital Advertising, Dimensionality Reduction, Unsupervised Learning, Customer Analysis, Search Engine Marketing, Supervised Learning, Online Advertising, Customer Retention, Text Mining, Predictive Analytics, Google Analytics, Search Engine Optimization, Applied Machine Learning, Data Ethics, Data Mining, Customer Insights

      4
      Rating, 4 out of 5 stars
      ·
      15 reviews

      Beginner · Specialization · 3 - 6 Months

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    In summary, here are 10 of our most popular customer journey courses

    • Customer Service with Python: Build a Chatbot using ChatGPT: Coursera Project Network
    • Estrategia de marketing: IE Business School
    • Gender Analytics for Innovation: University of Toronto
    • Fundamentals of particle accelerator technology (NPAP MOOC): Lund University
    • First Steps in Making the Business Case for Sustainability: University of Colorado System
    • Fire and Life Safety Systems: L&T EduTech
    • Skills for Nursing Informatics Leaders: University of Minnesota
    • 中级商务汉语(入职与营销篇): Peking University
    • Digital Marketing: Adobe
    • Leading Innovation in Arts and Culture: Vanderbilt University

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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