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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: New
      New
      Status: Free Trial
      Free Trial
      D

      Duke University

      Programming for Python Data Science: Principles to Practice

      Skills you'll gain: Matplotlib, Pandas (Python Package), Computational Thinking, Predictive Modeling, Data Cleansing, Data Visualization Software, Visualization (Computer Graphics), Data Structures, Debugging, NumPy, Data Manipulation, Regression Analysis, Data Analysis, Python Programming, Algorithms, Simulations, Statistical Methods, Program Development, Data Science, Object Oriented Programming (OOP)

      3.8
      Rating, 3.8 out of 5 stars
      ·
      70 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Customer Value, Acquisition, and Retention

      Skills you'll gain: Customer Retention, Loyalty Programs, Brand Loyalty, Customer Relationship Management, Customer Insights, Marketing Analytics, Customer Acquisition Management, Marketing Effectiveness, Customer Engagement, Marketing Strategies, Return On Investment, Growth Strategies

      4.7
      Rating, 4.7 out of 5 stars
      ·
      9 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      Corporate Finance Institute

      Data Skills for Excel Professionals

      Skills you'll gain: Dashboard, Microsoft Excel, Pivot Tables And Charts, Star Schema, Spreadsheet Software, Data Transformation, Data Analysis Expressions (DAX), Data Storytelling, Data Analysis, Excel Formulas, Exploratory Data Analysis, Extract, Transform, Load, Data Visualization Software, Data Presentation, Data Modeling, Business Intelligence, Competitive Analysis, Data Manipulation, Data Cleansing, Data Integration

      4.8
      Rating, 4.8 out of 5 stars
      ·
      105 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      S

      Starweaver

      Introduction to Hospitality Management in the 21st Century

      Skills you'll gain: Hospitality, Hospitality Management, Innovation, Hotels and Accommodations, Customer experience strategy (CX), Customer Service, Food and Beverage, Cultural Sensitivity, Digital Transformation, Corporate Sustainability, AI Personalization

      4.6
      Rating, 4.6 out of 5 stars
      ·
      55 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      N

      Northwestern University

      Leadership Through Design Innovation

      Skills you'll gain: Design Thinking, Innovation, Ideation, Human Centered Design, Organizational Leadership, Brainstorming, Strategic Leadership, Leadership, Storyboarding, User Experience Design, Customer Engagement, Creative Thinking, Design Research, Collaboration, Empathy

      4.2
      Rating, 4.2 out of 5 stars
      ·
      326 reviews

      Mixed · Course · 1 - 4 Weeks

    • E

      ESSEC Business School

      L'entrepreneuriat social: faire son business plan

      Skills you'll gain: Business Modeling, Market Research, Business Planning, Entrepreneurship, Key Performance Indicators (KPIs), Marketing, Performance Measurement, Sustainability Reporting, Stakeholder Engagement, Target Market, Customer Analysis, Business Strategy, Needs Assessment, Goal Setting, Governance, Financial Planning

      4.5
      Rating, 4.5 out of 5 stars
      ·
      122 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Create a Lead Generation Messenger Chatbot using Chatfuel

      Skills you'll gain: Lead Generation, Email Marketing, Marketing Automation, Google Sheets, Application Deployment, Real Time Data, Customer Communications Management

      4.5
      Rating, 4.5 out of 5 stars
      ·
      308 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free
      Free
      C

      Coursera Project Network

      How to create a Jira SCRUM project

      Skills you'll gain: Jira (Software), Sprint Planning, Backlogs, Scrum (Software Development), User Story, Agile Methodology, Agile Project Management, Workflow Management, Run Chart, Prioritization, Dependency Analysis

      4.8
      Rating, 4.8 out of 5 stars
      ·
      451 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • U

      University of Illinois Urbana-Champaign

      Global Impact: Cultural Psychology

      Skills you'll gain: Brand Strategy, Global Marketing, Marketing Psychology, Consumer Behaviour, Brand Management, Cultural Diversity, Brand Awareness, Cultural Sensitivity, Intercultural Competence, Marketing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      172 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Building a Business Presence With Facebook Marketing

      Skills you'll gain: Facebook, Social Media Content, Drive Engagement, Online Advertising, Advertising, Social Media Marketing, Social Media Campaigns, Social Media, Customer Engagement, Business Marketing, Target Audience

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.2K reviews

      Beginner · Guided Project · Less Than 2 Hours

    • U

      Universidad de Palermo

      Product Management

      Skills you'll gain: Marketing Management, Product Management, Strategic Marketing, Marketing, Product Strategy, Product Development, Consumer Behaviour, Customer Insights, Target Market, Customer experience strategy (CX), Brand Management, Product Lifecycle Management, Market Opportunities, Business Strategy

      4.7
      Rating, 4.7 out of 5 stars
      ·
      254 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Prompt Engineering Generative AI for Marketing & Advertising

      Skills you'll gain: Prompt Engineering, Marketing Design, Generative AI, A/B Testing, Advertising, Marketing, ChatGPT, Content Creation, Marketing Strategies, Marketing Analytics, Customer Insights, Social Media Content, OpenAI

      4.5
      Rating, 4.5 out of 5 stars
      ·
      60 reviews

      Beginner · Guided Project · Less Than 2 Hours

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    In summary, here are 10 of our most popular customer journey courses

    • Programming for Python Data Science: Principles to Practice: Duke University
    • Customer Value, Acquisition, and Retention: University of Maryland, College Park
    • Data Skills for Excel Professionals: Corporate Finance Institute
    • Introduction to Hospitality Management in the 21st Century : Starweaver
    • Leadership Through Design Innovation: Northwestern University
    • L'entrepreneuriat social: faire son business plan: ESSEC Business School
    • Create a Lead Generation Messenger Chatbot using Chatfuel: Coursera Project Network
    • How to create a Jira SCRUM project: Coursera Project Network
    • Global Impact: Cultural Psychology: University of Illinois Urbana-Champaign
    • Building a Business Presence With Facebook Marketing: Coursera Project Network

    Skills you can learn in Marketing

    Market (economics) (28)
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    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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