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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • U

      University of Cape Town

      Research for Impact

      Skills you'll gain: Strategic Communication, Stakeholder Engagement, Influencing, Research, Strategic Partnership, Program Evaluation, Community Development, Policy Analysis, Change Management, Systems Thinking, Complex Problem Solving, Capacity Planning

      4.8
      Rating, 4.8 out of 5 stars
      ·
      176 reviews

      Beginner · Course · 1 - 3 Months

    • C

      Copenhagen Business School

      The Neuromarketing Toolbox

      Skills you'll gain: Consumer Behaviour, Marketing Psychology, Market Research, Magnetic Resonance Imaging, Marketing, Neurology, Science and Research, Experimentation, Research Methodologies, Data Collection, Psychological Evaluations

      4.7
      Rating, 4.7 out of 5 stars
      ·
      198 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Developing a Marketing Mix for Growth

      Skills you'll gain: Product Strategy, Integrated Marketing Communications, Strategic Marketing, Advertising, Marketing, Marketing Channel, Product Management, Product Lifecycle Management, Marketing Communications, Marketing Effectiveness, Marketing Strategies, Value Propositions, Brand Strategy, Market Analysis, Consumer Behaviour

      Build toward a degree

      4.8
      Rating, 4.8 out of 5 stars
      ·
      726 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      S

      Salesforce

      Opportunity Management in Salesforce

      Skills you'll gain: Sales Pipelines, Sales Process, Sales Operations, Order Management, Sales Management, Sales Support, Salesforce, Request For Quotation (RFQ), Product Knowledge, Sales Training, Company, Product, and Service Knowledge, Contract Management, Collaborative Software, Kanban Principles

      4.7
      Rating, 4.7 out of 5 stars
      ·
      232 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      A

      Advancing Women in Tech

      The Business of Product Management II

      Skills you'll gain: Product Roadmaps, Product Management, Customer Retention, Financial Analysis, Product Development, Financial Statement Analysis, Product Lifecycle Management, Innovation, Revenue Management, Agile Methodology, Customer experience strategy (CX), Key Performance Indicators (KPIs), Continuous Improvement Process, Data-Driven Decision-Making

      4.7
      Rating, 4.7 out of 5 stars
      ·
      226 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      D

      Duke University

      Strategy and Innovation for Agile Organizations

      Skills you'll gain: Digital Transformation, Agile Product Development, Market Trend, Business Transformation, Operational Efficiency, Strategic Thinking, Customer Insights, Customer experience strategy (CX), Innovation, Market Opportunities, Business Strategy, Customer Engagement, Technology Strategies, New Product Development, Business Modeling, Business Technologies, Organizational Change, Business Strategies, Competitive Analysis, Customer Analysis

      4.5
      Rating, 4.5 out of 5 stars
      ·
      27 reviews

      Intermediate · Specialization · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      M

      Microsoft

      Microsoft Azure Fundamentals AZ-900 Exam Prep

      Skills you'll gain: Patch Management, Microsoft Azure, Cloud Management, Identity and Access Management, Cloud Infrastructure, Cloud Computing, Cloud Computing Architecture, Infrastructure As A Service (IaaS), Cloud Services, Disaster Recovery, Virtual Machines, Kubernetes, Cloud Platforms, Role-Based Access Control (RBAC), Windows PowerShell, System Monitoring, Public Cloud, Infrastructure as Code (IaC), Cloud Security, Cloud Storage

      4.7
      Rating, 4.7 out of 5 stars
      ·
      60 reviews

      Beginner · Specialization · 3 - 6 Months

    • E

      Edureka

      Data Storytelling with Power BI

      Skills you'll gain: Power BI, Data Analysis Expressions (DAX), Data Transformation, Dashboard, Data Visualization Software, Data Storytelling, Interactive Data Visualization, Data Presentation, Data Modeling, Business Intelligence, Microsoft Excel, Data Manipulation, Performance Reporting, Data Cleansing, Report Writing, Data Import/Export

      4.6
      Rating, 4.6 out of 5 stars
      ·
      135 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      S

      SAP

      Designing an SAP Solution

      Skills you'll gain: Technical Design, User Feedback, Technical Consulting, Solution Design, Solution Architecture, SAP Applications, Technology Roadmaps, System Implementation, Business Requirements, Gap Analysis, Customer Engagement, Presentations

      4.7
      Rating, 4.7 out of 5 stars
      ·
      91 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Data Mining Foundations and Practice

      Skills you'll gain: Data Mining, Unsupervised Learning, Data Warehousing, Data Pipelines, Data Science, Data Modeling, Big Data, Supervised Learning, Data Integration, Machine Learning Methods, Data Cleansing, Text Mining, Classification And Regression Tree (CART), Unstructured Data, Data Analysis, Anomaly Detection, Data Transformation, Machine Learning Algorithms, Data Presentation, Exploratory Data Analysis

      Build toward a degree

      4.1
      Rating, 4.1 out of 5 stars
      ·
      135 reviews

      Intermediate · Specialization · 1 - 3 Months

    • S

      Starweaver

      Automotive Industrial Engineering

      Skills you'll gain: Supply Chain, Logistics Management, Supply Chain Management, Industrial Engineering, Operations Management, Operating Cost, Corporate Strategy, Business Strategy, Operational Efficiency, Manufacturing Processes, Corporate Sustainability, Procurement, Innovation, Technology Strategies

      4.3
      Rating, 4.3 out of 5 stars
      ·
      107 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      E

      ESSEC Business School

      Demand management: Breaking down today’s commercial silos

      Skills you'll gain: Revenue Management, Hospitality Management, Digital Marketing, Data-Driven Decision-Making, Demand Generation, Hotel Operations, Asset Management, Marketing, Hospitality, Forecasting, Business Valuation, Return On Investment

      4.8
      Rating, 4.8 out of 5 stars
      ·
      362 reviews

      Mixed · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • Research for Impact: University of Cape Town
    • The Neuromarketing Toolbox: Copenhagen Business School
    • Developing a Marketing Mix for Growth: University of Illinois Urbana-Champaign
    • Opportunity Management in Salesforce: Salesforce
    • The Business of Product Management II: Advancing Women in Tech
    • Strategy and Innovation for Agile Organizations: Duke University
    • Microsoft Azure Fundamentals AZ-900 Exam Prep: Microsoft
    • Data Storytelling with Power BI: Edureka
    • Designing an SAP Solution: SAP
    • Data Mining Foundations and Practice: University of Colorado Boulder

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
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    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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