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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      Business Analyst (ECBA) Certificate Preparation 

      Skills you'll gain: Business Analysis, Business Process Modeling, Process Optimization, Requirements Management, Business Requirements, Stakeholder Management, Process Analysis, Data Modeling, Agile Methodology, Stakeholder Engagement, Requirements Analysis, Risk Analysis, Process Improvement, User Story, Project Management, Risk Management, Plan Execution, Project Planning, Analysis, Business Process

      4.8
      Rating, 4.8 out of 5 stars
      ·
      47 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      L

      LearnKartS

      Salesforce Admin Certification

      Skills you'll gain: Dashboard, Salesforce, Customer Relationship Management, Data Management, Sales Process, Data Visualization, Business Process Automation, Salesforce Development, User Accounts, Application Deployment, End User Training and Support, Ad Hoc Reporting, Collaborative Software, Workflow Management, Cloud Computing, Sales Management, Security Management, Customer Relationship Management (CRM) Software, Business Reporting, Lead Generation

      3.7
      Rating, 3.7 out of 5 stars
      ·
      44 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      Design a Client Welcome Kit using Canva

      Skills you'll gain: Canva (Software), Design, Process Mapping, Brochures, Marketing Collateral, Graphic Design, Presentations, Content Creation, Marketing Materials, Color Theory, Portfolio Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      94 reviews

      Advanced · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      Positioning: What you need for a successful Marketing Strategy

      Skills you'll gain: Product Marketing, Value Propositions, Target Market, Marketing, Product Strategy, Market Analysis, Marketing Strategy and Techniques, Market Trend, Competitive Analysis, Consumer Behaviour

      4.5
      Rating, 4.5 out of 5 stars
      ·
      968 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      The Data Science of Health Informatics

      Skills you'll gain: Health Informatics, Health Care, Health Information Management, Databases, Healthcare Industry Knowledge, Clinical Data Management, Electronic Medical Record, Data Mining, Data Analysis, Data Quality, Interoperability, Big Data, Query Languages, Data Integration

      4.6
      Rating, 4.6 out of 5 stars
      ·
      217 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      A

      Aptly

      Getting Started with TikTok

      Skills you'll gain: TikTok, Storytelling, Video Editing, Content Creation, Social Media Content, Social Media, Social Media Marketing, User Research, Business Marketing, Customer Engagement, User Accounts, Demography

      4.8
      Rating, 4.8 out of 5 stars
      ·
      48 reviews

      Beginner · Course · 1 - 4 Weeks

    • E

      Erasmus University Rotterdam

      Digital Governance

      Skills you'll gain: Law, Regulation, and Compliance, Emerging Technologies, Market Dynamics, E-Commerce, Political Sciences, Automation, Digital Transformation, Technology Solutions, Public Administration, Data Governance, Complex Problem Solving, Governance, Artificial Intelligence

      4.7
      Rating, 4.7 out of 5 stars
      ·
      149 reviews

      Beginner · Course · 1 - 3 Months

    • C

      Coursera Instructor Network

      B2B and Territory Sales Strategies and Techniques

      Skills you'll gain: Sales Territory Management, B2B Sales, Sales Management, Enterprise Sales, Consultative Selling, Sales, Sales Strategy, Sales Training, Market Opportunities, Market Analysis, Sales Operations, Sales Process, Market Research, Competitive Intelligence, Customer Relationship Management, Negotiation

      4.6
      Rating, 4.6 out of 5 stars
      ·
      86 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Toronto

      GIS, Mapping, and Spatial Analysis Capstone

      Skills you'll gain: Spatial Analysis, Geographic Information Systems, Geospatial Mapping, ArcGIS, Data Visualization, Data Compilation, Data Mapping, Data Storytelling, Metadata Management, Data Integration, Data Management

      4.9
      Rating, 4.9 out of 5 stars
      ·
      311 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      Product Owner Certification [PSPO I] Preparation

      Skills you'll gain: Backlogs, Agile Product Development, Stakeholder Communications, Product Roadmaps, Virtual Teams, Stakeholder Management, Agile Project Management, Product Strategy, Sprint Planning, Agile Methodology, Product Management, User Story, Communication, Cross-Functional Collaboration, Strategic Planning, Negotiation, Product Requirements, Conflict Management, Scaled Agile Framework, Sprint Retrospectives

      4.6
      Rating, 4.6 out of 5 stars
      ·
      80 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Preparing for Your Retail Customer Service Role

      Skills you'll gain: Call Center Experience, Customer Complaint Resolution, Conflict Management, Customer Service, Interviewing Skills, Problem Solving, Professionalism, Keyword Research, Verbal Communication Skills, Communication, LinkedIn

      4.2
      Rating, 4.2 out of 5 stars
      ·
      13 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of California, Davis

      Research Report: Delivering Insights

      Skills you'll gain: Data Synthesis, Data Storytelling, Presentations, Marketing, Data Visualization Software, Market Research, Social Media Marketing, Microsoft PowerPoint, Advertising, Customer Insights, Verbal Communication Skills, Target Audience, Strategic Marketing, Market Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      176 reviews

      Intermediate · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • Business Analyst (ECBA) Certificate Preparation : SkillUp EdTech
    • Salesforce Admin Certification: LearnKartS
    • Design a Client Welcome Kit using Canva: Coursera Project Network
    • Positioning: What you need for a successful Marketing Strategy: IE Business School
    • The Data Science of Health Informatics: Johns Hopkins University
    • Getting Started with TikTok: Aptly
    • Digital Governance: Erasmus University Rotterdam
    • B2B and Territory Sales Strategies and Techniques: Coursera Instructor Network
    • GIS, Mapping, and Spatial Analysis Capstone: University of Toronto
    • Product Owner Certification [PSPO I] Preparation: SkillUp EdTech

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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