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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      Y

      Yonsei University

      International B2B (Business to Business) Marketing

      Skills you'll gain: Business Marketing, B2B Sales, Global Marketing, Business-To-Consumer, Market Opportunities, Growth Strategies, Marketing, Business Development, Customer Engagement, Promotional Strategies, Marketing Strategies, Product Marketing, Value Propositions, Innovation, Marketing Communications, Interviewing Skills

      4.6
      Rating, 4.6 out of 5 stars
      ·
      587 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Alberta

      Reviews & Metrics for Software Improvements

      Skills you'll gain: Sprint Retrospectives, Scrum (Software Development), Software Technical Review, Code Review, Agile Project Management, Software Quality Assurance, Agile Methodology, User Story, Debugging, Issue Tracking, Requirements Analysis, Usability Testing, User Research, Data-Driven Decision-Making

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.7K reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Retail Customer Service

      Skills you'll gain: Transaction Processing, Retail Sales, Retail Store Operations, Cash Register Operation, Greeting Customers, Customer Inquiries, Teamwork, Customer Service, Data Entry, Customer Relationship Building, Point of Sale, E-Commerce, Order Management Systems, Professionalism, Payment Processing and Collection, Inventory Management System, Communication

      4.8
      Rating, 4.8 out of 5 stars
      ·
      23 reviews

      Beginner · Course · 1 - 3 Months

    • C

      Coursera Instructor Network

      Brand Management: Strategies for a Strong Brand

      Skills you'll gain: Brand Management, Branding, Brand Strategy, Brand Awareness, Brand Loyalty, Marketing Psychology, Data-Driven Decision-Making, Thought Leadership, Storytelling, Culture, Customer Engagement, Innovation

      4.8
      Rating, 4.8 out of 5 stars
      ·
      166 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      R

      Rice University

      A Story of Economics: A Principles Tale

      Skills you'll gain: Economics, Supply And Demand, Business Economics, Market Dynamics, Economic Development, Game Theory, Financial Policy, Cost Accounting, Tax, Market Analysis, International Relations, Business Metrics, Public Policies, Operating Cost, Performance Metric, International Finance, Fiscal Management, Consumer Behaviour, Investments, Labor Relations

      4.8
      Rating, 4.8 out of 5 stars
      ·
      111 reviews

      Beginner · Specialization · 3 - 6 Months

    • U

      University of Leeds

      Fundamental Skills in Engineering Design

      Skills you'll gain: Engineering Design Process, Engineering Management, Product Lifecycle Management, Product Design, Product Development, Engineering Practices, New Product Development, Product Requirements, Conceptual Design, Safety Assurance, Communication

      4.7
      Rating, 4.7 out of 5 stars
      ·
      181 reviews

      Beginner · Course · 1 - 4 Weeks

    • T

      Tecnológico de Monterrey

      Desarrollo rápido de productos innovadores para mercados emergentes

      Skills you'll gain: New Product Development, Design Thinking, Innovation, Product Design, Consumer Behaviour, Ideation, User Research, Market Opportunities, Product Improvement, Needs Assessment, Solution Design, Commercialization, Market Trend, Emerging Technologies

      4.5
      Rating, 4.5 out of 5 stars
      ·
      379 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      C

      California Institute of the Arts

      Character Design for Video Games

      Skills you'll gain: Animation and Game Design, Animations, Game Design, Video Game Development, Design, Technical Design, Conceptual Design, Design Elements And Principles, Creative Design, Storytelling, Creativity

      4.7
      Rating, 4.7 out of 5 stars
      ·
      995 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      Starweaver

      Hospitality Luxury Brand Management

      Skills you'll gain: Hospitality Management, Hospitality Services, Hospitality, Brand Management, Hotel And Restaurant Management, Branding, Brand Awareness, Brand Marketing, Brand Strategy, Revenue Management, Brand Loyalty, Business Ethics, Digital Transformation, Personalized Service, Market Dynamics, Corporate Sustainability, Quality Management, Customer experience improvement, Crisis Management, Innovation

      4.5
      Rating, 4.5 out of 5 stars
      ·
      141 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      D

      DeepLearning.AI

      Source Systems, Data Ingestion, and Pipelines

      Skills you'll gain: Apache Airflow, Data Pipelines, Data Integration, AWS Kinesis, Infrastructure as Code (IaC), Terraform, Extract, Transform, Load, Amazon CloudWatch, Data Quality, Amazon Web Services, CI/CD, Data Processing, Data Transformation, NoSQL

      4.8
      Rating, 4.8 out of 5 stars
      ·
      106 reviews

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Start Your API Testing Journey With Postman Tool

      Skills you'll gain: Postman API Platform, JSON, Application Programming Interface (API), Software Testing, Restful API, Scripting, Test Case

      4.4
      Rating, 4.4 out of 5 stars
      ·
      290 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      Healthcare Data Security, Privacy, and Compliance

      Skills you'll gain: Medical Privacy, Health Information Management, Security Awareness, Cloud Security, Personally Identifiable Information, Encryption, Health Care, Health Care Procedure and Regulation, Data Security, Cyber Attacks, Cryptography, Health Policy, Information Privacy, Regulatory Compliance, Cloud Computing, Patient Safety

      4.8
      Rating, 4.8 out of 5 stars
      ·
      396 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • International B2B (Business to Business) Marketing: Yonsei University
    • Reviews & Metrics for Software Improvements: University of Alberta
    • Retail Customer Service: CVS Health
    • Brand Management: Strategies for a Strong Brand: Coursera Instructor Network
    • A Story of Economics: A Principles Tale: Rice University
    • Fundamental Skills in Engineering Design: University of Leeds
    • Desarrollo rápido de productos innovadores para mercados emergentes: Tecnológico de Monterrey
    • Character Design for Video Games: California Institute of the Arts
    • Hospitality Luxury Brand Management: Starweaver
    • Source Systems, Data Ingestion, and Pipelines: DeepLearning.AI

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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