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    • Conflict Management

    Conflict Management Courses Online

    Explore conflict management strategies for resolving disputes. Learn to mediate conflicts, negotiate solutions, and maintain positive relationships.

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    Explore the Conflict Management Course Catalog

    • Status: New
      New
      U

      Universidades Anáhuac

      Gestión Estratégica con Pensamiento Sistémico

      Skills you'll gain: Systems Thinking, Organizational Strategy, Strategic Decision-Making, Innovation, Complex Problem Solving, Organizational Effectiveness, Decision Making, Business Strategy, Creative Thinking, Performance Measurement, Business Management

      Mixed · Course · 1 - 3 Months

    • Status: New
      New
      S

      Starweaver

      Digital Transformation in Hospitality

      Skills you'll gain:

      4.2
      Rating, 4.2 out of 5 stars
      ·
      32 reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: New
      New
      C

      Coursera Instructor Network

      AI for Customer Experience with Chatbots and Analytics

      Skills you'll gain: Customer experience strategy (CX), AI Personalization, Customer Engagement, Predictive Analytics, Personalized Service, ChatGPT, Customer Service, Customer Insights, Loyalty Programs, Self Service Technologies, Data-Driven Decision-Making, Automation, Business Ethics, Artificial Intelligence, Generative AI, Return On Investment

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      C

      Coursera Instructor Network

      Visio for Professionals: Diagrams & Flowchart Design

      Skills you'll gain: Microsoft Visio, Process Flow Diagrams, Collaborative Software, Process Design, Data Visualization, Process Mapping, Workflow Management, Business Workflow Analysis, Organizational Structure, Real Time Data, Data Integration, Process Improvement

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Algorithms for Battery Management Systems

      Skills you'll gain: Electrical Safety, Electric Power Systems, Simulations, Control Systems, Estimation, Thermal Management, Power Electronics, Electronic Components, Mathematical Modeling, Electrical Engineering, Basic Electrical Systems, Energy and Utilities, Probability, Systems Engineering, Electrical Power, Matlab, Electronic Systems, Failure Analysis, Electrical Substation, Simulation and Simulation Software

      Build toward a degree

      4.7
      Rating, 4.7 out of 5 stars
      ·
      2.5K reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      Project Management Communication, Stakeholders & Leadership

      Skills you'll gain: Stakeholder Engagement, Resource Management, Stakeholder Management, Project Schedules, Resource Planning, Project Management Institute (PMI) Methodology, Stakeholder Communications, Negotiation, Project Management, Resource Allocation, Leadership and Management, Leadership, Scheduling, Team Leadership, Emotional Intelligence, Communication

      4.6
      Rating, 4.6 out of 5 stars
      ·
      153 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      U

      University of Alberta

      Workplace Psychological Health and Safety

      Skills you'll gain: Conflict Management, Safety Culture, Diversity Equity and Inclusion Initiatives, Team Leadership, Stress Management, Organizational Leadership, Diversity and Inclusion, Mental Health, Leadership and Management, People Management, Rapport Building, Leadership, Industrial and Organizational Psychology, Occupational Safety And Health, Leadership Development, Personal Development, Employee Performance Management, Trustworthiness, Cultural Diversity, Self-Awareness

      Beginner · Specialization · 3 - 6 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      N

      National Academy of Sports Medicine

      Holistic Weight Management

      Skills you'll gain: Stress Management, Behavioral Health, Mental and Behavioral Health Specialties, Psychosocial Assessments, Mental Health, Social Sciences, Psychology, Patient Evaluation, Nutrition and Diet, Kinesiology, Resilience, Sociology, Mental and Behavioral Health, Coaching, Clinical Nutrition, Surgery, Nutrition Education, Health Assessment, Creative Problem-Solving, Physical Therapy

      Intermediate · Specialization · 1 - 3 Months

    • Status: New
      New
      S

      S.P. Jain Institute of Management and Research

      Marketing Management

      Skills you'll gain: Product Strategy, Marketing Management, Marketing Strategies, Consumer Behaviour, Target Market, Marketing Communications, Marketing Planning, Product Lifecycle Management, Integrated Marketing Communications, Marketing Analytics, Brand Strategy, Marketing Channel, Market Analysis, Supply Chain

      4.8
      Rating, 4.8 out of 5 stars
      ·
      13 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      Status: AI skills
      AI skills
      M

      Microsoft

      Microsoft Cloud Support Associate

      Skills you'll gain: Microsoft 365, Network Security, Cloud Management, Microsoft Azure, Business Software, Computer Hardware, Virtual Machines, Identity and Access Management, Cybersecurity, Network Troubleshooting, Desktop Support, Virtual Private Networks (VPN), Azure Active Directory, Technical Support, Hardware Troubleshooting, Hardware Architecture, Generative AI, System Monitoring, Virtualization and Virtual Machines, Disaster Recovery

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      I

      Illinois Tech

      Business Management Essentials

      Skills you'll gain: Process Improvement, Process Management, Global Marketing, Business Process, Business Process Management, Financial Statement Analysis, Process Analysis, Financial Statements, Brand Management, Leadership and Management, Financial Analysis, Marketing, Team Leadership, Strategic Marketing, Organizational Change, Decision Making, Cultural Diversity, Branding, Inventory Accounting, Generally Accepted Accounting Principles (GAAP)

      Build toward a degree

      4.8
      Rating, 4.8 out of 5 stars
      ·
      260 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      U

      University of Alberta

      How to be a People Leader

      Skills you'll gain: Conflict Management, Team Leadership, Organizational Leadership, Diversity and Inclusion, Leadership and Management, People Management, Rapport Building, Leadership, Occupational Safety And Health, Leadership Development, Communication, Professionalism, Collaboration, Safety Culture, Stress Management, Empathy, Employee Engagement, Mental Health, Compassion, Active Listening

      Beginner · Course · 1 - 3 Months

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    1…444546…694

    In summary, here are 10 of our most popular conflict management courses

    • Gestión Estratégica con Pensamiento Sistémico: Universidades Anáhuac
    • Digital Transformation in Hospitality: Starweaver
    • AI for Customer Experience with Chatbots and Analytics: Coursera Instructor Network
    • Visio for Professionals: Diagrams & Flowchart Design: Coursera Instructor Network
    • Algorithms for Battery Management Systems: University of Colorado Boulder
    • Project Management Communication, Stakeholders & Leadership : SkillUp EdTech
    • Workplace Psychological Health and Safety: University of Alberta
    • Holistic Weight Management: National Academy of Sports Medicine
    • Marketing Management: S.P. Jain Institute of Management and Research
    • Microsoft Cloud Support Associate: Microsoft

    Frequently Asked Questions about Conflict Management

    "Conflict management involves using certain strategies and techniques to resolve disagreements. Conflict management is used to prevent and address disputes that arise between organizations and within organizations, but it can be applied to personal relationships as well.

    There are five styles of conflict management. Collaborating involves looking for a solution that appeases everyone involved. Avoiding is a style that aims to postpone addressing the issue. Competing is when both parties aim to get what they want, regardless of the damage to the relationship. Compromising is when parties look for a mutually acceptable outcome, even if they both have to give up something in the process. Accommodating is when one party sacrifices their own desires for the sake of peace."‎

    "After you master conflict management, you can work as a mediator or arbitrator. Both jobs aim to resolve disputes between multiple parties, but they do so in different ways. An arbitrator listens to both sides of an argument, weighs the evidence, and then declares a solution. The process is similar to a judge reaching a conclusion after listening to a court case.

    Unlike an arbitrator, a mediator doesn't declare a winning party. A mediator simply acts as a neutral third party and helps the multiple parties reach an agreement. The mediation process is less formal than arbitration, but the result is typically something that's mutually beneficial for all parties.

    Conflict management skills are also generally useful in any job that requires working with a team. You can use your knowledge to settle an argument between coworkers or diffuse tension with a client."‎

    Online courses on conflict management will introduce you to various types of conflicts and ways to resolve them. Lessons will focus on topics ranging from negotiation skills and creative problem solving to emotional intelligence and leadership training. Online courses offer flexibility. Instructors give you access to video lectures and reading material, and then you can work through the course in your own time.‎

    Online Conflict Management courses offer a convenient and flexible way to enhance your knowledge or learn new Conflict Management skills. Choose from a wide range of Conflict Management courses offered by top universities and industry leaders tailored to various skill levels.‎

    When looking to enhance your workforce's skills in Conflict Management, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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