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Explore the Customer Journey Course Catalog
University of Cape Town
Skills you'll gain: Strategic Communication, Stakeholder Engagement, Influencing, Research, Strategic Partnership, Program Evaluation, Community Development, Policy Analysis, Change Management, Systems Thinking, Complex Problem Solving, Capacity Planning
- Status: Free Trial
ESSEC Business School
Skills you'll gain: Revenue Management, Hospitality Management, Digital Marketing, Data-Driven Decision-Making, Demand Generation, Hotel Operations, Asset Management, Marketing, Customer Demand Planning, Forecasting, Business Valuation, Return On Investment
- Status: Free Trial
University of Illinois Urbana-Champaign
Skills you'll gain: Keyword Research, Email Marketing, Digital Marketing, Marketing Analytics, Online Advertising, Performance Analysis, Consumer Behaviour, Marketing Strategies, Key Performance Indicators (KPIs), Web Analytics and SEO, Search Engine Optimization, Web Content, Customer Analysis, Advertising Campaigns
- Status: Free Trial
University of Virginia
Skills you'll gain: Design Thinking, Innovation, Process Design, Business Modeling, Customer experience strategy (CX), Business Process, Business Strategy, New Product Development, Strategic Partnership, Customer Analysis, Value Propositions, Product Management, Resource Allocation, Lean Methodologies, Market Opportunities
- Status: Free Trial
University of Toronto
Skills you'll gain: Spatial Analysis, Geographic Information Systems, Geospatial Mapping, ArcGIS, Data Visualization, Data Compilation, Data Mapping, Data Storytelling, Metadata Management, Data Integration, Data Management
- Status: Free Trial
Skills you'll gain: Clinical Trials, Clinical Research, Healthcare Ethics, Medical Science and Research, Document Management, Regulatory Compliance, Record Keeping, Risk Management
- Status: Free Trial
Northwestern University
Skills you'll gain: Social Media Marketing, Social Media Strategy, Business Marketing, Marketing Effectiveness, Marketing, Performance Measurement, Business Metrics, Customer Engagement, Return On Investment, Key Performance Indicators (KPIs), Program Management, Integrated Marketing Communications, Law, Regulation, and Compliance, Information Privacy, Data Security
Coursera Project Network
Skills you'll gain: Exploratory Data Analysis, Data Cleansing, Text Mining, Scikit Learn (Machine Learning Library), Probability & Statistics, Pandas (Python Package), Natural Language Processing, Data Processing, Statistical Modeling, Data Transformation, Data Analysis, Applied Machine Learning, Supervised Learning
UNSW Sydney (The University of New South Wales)
Skills you'll gain: Design Thinking, Business Transformation, Strategic Thinking, Automation, Digital Transformation, Human Centered Design, Emerging Technologies, Adaptability, Innovation, Service Design, Forecasting, Customer experience strategy (CX)
- Status: NewStatus: Free Trial
Skills you'll gain: Patch Management, Microsoft Azure, Cloud Management, Identity and Access Management, Cloud Infrastructure, Cloud Computing, Cloud Computing Architecture, Infrastructure As A Service (IaaS), Cloud Services, Disaster Recovery, Virtual Machines, Kubernetes, Cloud Platforms, Role-Based Access Control (RBAC), Windows PowerShell, System Monitoring, Infrastructure as Code (IaC), Application Deployment, Cloud Storage, Cloud Security
- Status: Free Trial
University of Pennsylvania
Skills you'll gain: Marketing, Marketing Strategies, Consumer Behaviour, Target Market, Brand Management, Customer Engagement, Customer Insights, Customer experience strategy (CX), Influencing, E-Commerce
- Status: Free Trial
Skills you'll gain: Prompt Engineering, Microsoft Copilot, Regulation and Legal Compliance, Data Ethics, Generative AI, Data Governance, Customer Relationship Management (CRM) Software, Marketing Automation, Microsoft 365, Customer experience improvement, Compliance Training, Business Process Automation, Workflow Management, Compliance Management, Self Service Technologies, Sales Process, Sales Strategy, Microsoft Teams, Customer Service, Information Privacy
In summary, here are 10 of our most popular customer journey courses
- Research for Impact: University of Cape Town
- Demand management: Breaking down today’s commercial silos: ESSEC Business School
- Digital Marketing Capstone: University of Illinois Urbana-Champaign
- Innovating with the Business Model Canvas: University of Virginia
- GIS, Mapping, and Spatial Analysis Capstone: University of Toronto
- Fundamentals of Good Clinical Practice: Prep and Personnel: Novartis
- The Business of Social: Northwestern University
- NLP: Twitter Sentiment Analysis: Coursera Project Network
- Designing the Future of Work: UNSW Sydney (The University of New South Wales)
- Microsoft Azure Fundamentals AZ-900 Exam Prep: Microsoft