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    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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    Explore the Customer Experience Course Catalog

    • Status: New
      New
      C

      Coursera

      YouTube Analytics: Optimize Performance

      Skills you'll gain: Benchmarking, Search Engine Optimization, Content Performance Analysis, Marketing Analytics, Key Performance Indicators (KPIs), Performance Analysis, Web Analytics and SEO, Performance Measurement, Content Strategy, Trend Analysis, Customer Insights

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      C

      Coursera

      Facebook Strategy: Effective Content

      Skills you'll gain: Content Performance Analysis, Facebook, Social Media Content, Target Audience, Content Strategy, Social Media Strategy, Social Media, Customer Insights, Content Creation, Digital Media Strategy, Media Planning, Goal Setting

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      Data Architect Capstone Project

      Skills you'll gain: Data Migration, Data Architecture, Data Governance, Extract, Transform, Load, Data Integration, Database Design, Enterprise Architecture, Database Architecture and Administration, Data Modeling, Data Strategy, Data Management, Solution Architecture, Data Infrastructure, Data Pipelines, Data Warehousing, Data Security, Data Integrity, Data Storage, Data Quality, Scalability

      Advanced · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      The Social Media Landscape

      Skills you'll gain: Social Media, Social Media Strategy, Marketing Communications, Target Audience, Brand Strategy, Shared Media, Persuasive Communication, Stakeholder Engagement, Earned Media, Owned Media, Paid media, Content Creation, Legal Risk, Consumer Behaviour

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      C

      Coursera Instructor Network

      Visio for Professionals: Diagrams & Flowchart Design

      Skills you'll gain: Microsoft Visio, Process Flow Diagrams, Collaborative Software, Process Design, Data Visualization, Process Mapping, Workflow Management, Business Workflow Analysis, Organizational Structure, Real Time Data, Data Integration, Process Improvement

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      借助 Agentspace 加速知识交流

      Skills you'll gain: Google Workspace, Collaborative Software, Application Deployment, Knowledge Transfer, Generative AI Agents, OAuth, API Gateway, Enterprise Application Management, Data Integration, Information Architecture, Operational Efficiency, Data Store, Identity and Access Management, Authentications

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      TOTAL - CompTIA Tech+ (FC0-U71)

      Skills you'll gain: Operating Systems, Databases, Software Development, Information Technology, Collaborative Software, Network Troubleshooting, Desktop Support, Network Security, General Networking, Network Administration, Data Storage, Hardware Troubleshooting, Technical Support and Services, System Configuration, Computer Hardware, Application Security, File Management, Computer Security Awareness Training, Software Installation, Peripheral Devices

      Beginner · Course · 3 - 6 Months

    • Status: New
      New
      C

      Coursera Instructor Network

      Operations Management in Healthcare- Streamlining Systems

      Skills you'll gain: Resource Utilization, Lean Methodologies, Operational Efficiency, Health Care Administration, Operations Management, Health Care Procedure and Regulation, Process Improvement, Systems Thinking, Health Technology, Workflow Management, Resource Allocation, Regulatory Requirements, Health Systems, Continuous Improvement Process, Cross-Functional Collaboration, Communication Strategies, Data-Driven Decision-Making

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      C

      Coursera

      Content Creation for TikTok, YouTube, Instagram, Facebook

      Skills you'll gain: Instagram, Facebook, Video Production, Social Media Content, Storytelling, Content Creation, Social Media Management, Social Media, Web Analytics and SEO, Content Performance Analysis, Social Media Strategy, Search Engine Optimization, Photography, Branding, Content Strategy, Social Media Campaigns, Drive Engagement, Brand Awareness, Photo/Video Production and Technology, Community Development

      Beginner · Professional Certificate · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      Microsoft Azure For .NET Developers

      Skills you'll gain: Azure Active Directory, Containerization, Application Deployment, Microsoft Azure, Serverless Computing, .NET Framework, Cloud-Native Computing, Cloud Development, Cloud Services, Cloud Computing Architecture, Authentications, Continuous Deployment, Database Application, Windows PowerShell, Authorization (Computing), Cloud Storage, Scalability, NoSQL, Virtual Machines, Command-Line Interface

      Intermediate · Course · 3 - 6 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      Foundations of Modern C++

      Skills you'll gain: C++ (Programming Language), Object Oriented Programming (OOP), Development Environment, Computer Programming, Microsoft Visual Studio, Apple Xcode, Performance Tuning, Data Structures, Maintainability, Debugging

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      Introduction to Website Development Technologies

      Skills you'll gain: Hypertext Markup Language (HTML), Web Development, Bootstrap (Front-End Framework), Development Environment, Responsive Web Design, Version Control, GitHub, Cascading Style Sheets (CSS), Web Design, Front-End Web Development, Application Deployment, Javascript, Integrated Development Environments, Web Development Tools, Cloud Hosting

      Beginner · Course · 1 - 3 Months

    Customer Experience learners also search

    User Experience
    Beginner User Experience
    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1…333435…400

    In summary, here are 10 of our most popular customer experience courses

    • YouTube Analytics: Optimize Performance: Coursera
    • Facebook Strategy: Effective Content: Coursera
    • Data Architect Capstone Project: SkillUp EdTech
    • The Social Media Landscape: University of Colorado Boulder
    • Visio for Professionals: Diagrams & Flowchart Design: Coursera Instructor Network
    • 借助 Agentspace 加速知识交流: Google Cloud
    • TOTAL - CompTIA Tech+ (FC0-U71): Packt
    • Operations Management in Healthcare- Streamlining Systems : Coursera Instructor Network
    • Content Creation for TikTok, YouTube, Instagram, Facebook: Coursera
    • Microsoft Azure For .NET Developers: Packt

    Frequently Asked Questions about Customer Experience

    Customer experience is the overall impression your customers derive from all of their engagements with your company over time. This concept has evolved over the years, particularly with the advent of digital products and the closely-related field of user experience (UX). In fact, customer experience is often referred to as “CX” now, implicitly acknowledging the central importance of a digital app’s usability and user interface to customers’ overall perceptions of a company.

    However, customer experience typically means more than just UX. Customer experience is a holistic concept that encompasses the cumulative impression left by your product as well as your people, including sales and customer support staff. In this sense, it overlaps with the concept of brand identity - and, like successful brand management, improving customer experience relies on user research and surveys to get a better sense of exactly how your company is seen.

    While customer experience can mean different things to different companies depending on the products and services they offer, it is ultimately about building relationships. Whether that relationship is delivered through an app interface or a helpful tech support professional, the goal of customer experience is for your customers to feel that their interactions with your company are satisfying and rewarding.‎

    Because customer experience can mean different things in different industries, customer experience experts may have significantly different educational and career pathways. In the tech world, insights into CX are valued in UX or user interface (UI) designers on product experience teams. In fact, some companies may specifically hire CX designers who specialize in seeing the big picture created by interactions with UX/UI and the company’s overall brand and customer service.

    A customer experience background is also highly relevant for sales and service management careers in all industries, regardless of whether digital or physical products or services are being provided. Sales managers supervise the customer-facing sales teams of an organization, and may also be responsible for ongoing customer support and service. While their responsibilities include many other areas of setting budgets and overall sales strategies and goals, the creation of a sales experience that leaves customers with a positive impression is a critical part of their job.

    According to the Bureau of Labor Statistics, sales managers earned a median annual salary of $126,640 as of May 2019, a testament to the high value of this role.‎

    Absolutely. Whether your goal is designing apps that delight users or customer service journeys that reassure, Coursera offers courses and Specializations to meet your needs. You can learn about customer experience as well as related topics such as user experience research and design, brand management, and even the psychology of human needs that underlies customer relationships. And, with the opportunity to learn remotely from highly-ranked schools like the University of Michigan, the University of Virginia, IE Business School, and London Business School, Coursera aims to provide all of its learners with a rewarding education at a significantly lower price than on-campus students.‎

    Because customer experience crosses multiple disciplines, it helps to have a firm grasp of the basics in relevant fields like marketing, customer service, and sales, although it's not required for most beginner-level courses. Working in customer experience requires you to act as an enthusiastic agent of change within an organization. So, you should already have a passion for driving business growth and helping to create next-level customer interactions. Additionally, working in the customer experience arena typically requires collecting and analyzing data to leverage its insights to create a view of the customer, map the customer journey, and strategize how to improve the process.‎

    To thrive in customer experience roles, you should have a strong business background along with stellar communication skills and the ability to build relationships with external stakeholders and across inter-departmental teams. The ideal person will have the skills needed to create a customer-focused culture, adapt to a fast-paced environment, and a drive to build dynamic brand-customer interactions. While these roles typically draw on a variety of areas, including marketing and sales, the work incorporates many different departments and an innate sense of the importance of the impression that brands make on their customers throughout every part of the customer journey.‎

    If you're interested in playing an active role in designing the interactions that customers have with a brand and excited to work with cross-functional teams to help an organization better understand and meet the needs of its customers, then learning customer experience might be the right path for you. Ultimately, working within customer experience makes you an agent of change within your company. You'll be tackling big picture ideas as well as tiny details that determine whether an experience is positive or negative, along with data to derive key insights and help create the framework for improvements. Learning customer experience prepares you for a variety of roles within an exciting, growing field.‎

    Online Customer Experience courses offer a convenient and flexible way to enhance your knowledge or learn new Customer Experience skills. Choose from a wide range of Customer Experience courses offered by top universities and industry leaders tailored to various skill levels.‎

    When looking to enhance your workforce's skills in Customer Experience, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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