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Results for "customer success management"
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Issue Tracking, Rapport Building, Patience, Empathy, Time Management, Communication, Resource Management
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Selling Techniques, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge
New York Institute of Finance
Skills you'll gain: Credit Risk, Operational Risk, Risk Management, Risk Management Framework, Business Risk Management, Risk Modeling, Risk Appetite, Risk Mitigation, Financial Market, Enterprise Risk Management (ERM), Risk Control, Derivatives, Governance, Portfolio Management, Risk Analysis, Capital Markets, Investment Management, Financial Analysis, Market Data, Key Performance Indicators (KPIs)
Columbia University
Skills you'll gain: Project Schedules, Construction Management, Construction Estimating, Project Finance, Cost Estimation, Bidding, Building Information Modeling, Scheduling, Cost Control, Environment Health And Safety, Risk Management, Project Closure, Lean Methodologies, Project Controls, Timelines, Cash Flow Forecasting, Earned Value Management, Real Estate, Cash Flows, Property and Real Estate
University of California, Irvine
Skills you'll gain: Project Controls, Team Leadership, Project Planning, Team Management, Team Building, Leadership and Management, Project Management, Project Management Life Cycle, Performance Reporting, Scheduling, Stakeholder Management, Communication
- Status: New AI skills
Google
Skills you'll gain: Data Storytelling, Data Visualization, Data Presentation, Data Ethics, Rmarkdown, Interactive Data Visualization, Interviewing Skills, Data Cleansing, Data Validation, Ggplot2, Tableau Software, Presentations, Spreadsheet Software, Data Analysis, Data Visualization Software, Stakeholder Communications, Dashboard, Sampling (Statistics), Analytics, Stakeholder Management
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
Skills you'll gain: Active Listening, Problem Solving, Collaboration, Presentations, Interpersonal Communications, Teamwork, Conflict Management, Creative Problem-Solving, Constructive Feedback, Creative Thinking, Root Cause Analysis, Team Building, Virtual Teams, Team Oriented, Public Speaking, Agile Methodology, Microsoft PowerPoint, Client Services, Ability To Meet Deadlines, Business Research
- Status: Free
Howard University
Skills you'll gain:
DeepLearning.AI
Skills you'll gain: Computer Vision, Deep Learning, Image Analysis, Natural Language Processing, Artificial Neural Networks, Artificial Intelligence and Machine Learning (AI/ML), Tensorflow, Supervised Learning, Keras (Neural Network Library), Artificial Intelligence, Applied Machine Learning, PyTorch (Machine Learning Library), Machine Learning, Debugging, Performance Tuning, Machine Learning Methods, Python Programming, Data-Driven Decision-Making, Text Mining, Network Architecture
Skills you'll gain: Project Management Life Cycle, Change Management, Organizational Structure, Project Management, Organizational Skills, Agile Methodology, Waterfall Methodology, Communication, Interpersonal Communications, Decision Making
- Status: New AI skills
Google
Skills you'll gain: Network Security, Incident Response, Computer Security Incident Management, Hardening, Stakeholder Communications, Intrusion Detection and Prevention, Security Management, Threat Management, Cybersecurity, Network Protocols, Cloud Security, Network Architecture, Event Monitoring, Cyber Risk, TCP/IP, Operating Systems, File Systems, Security Controls, Debugging, Python Programming
In summary, here are 10 of our most popular customer success management courses
- Customer Service Fundamentals:Â Knowledge Accelerators
- CVS Health Call Center Customer Service:Â CVS Health
- Risk Management:Â New York Institute of Finance
- Construction Management:Â Columbia University
- Project Management: The Basics for Success:Â University of California, Irvine
- Google Data Analytics:Â Google
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- People and Soft Skills for Professional and Personal Success:Â IBM
- Project Management Essentials:Â Howard University
- Deep Learning:Â DeepLearning.AI