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Explore the Customer Journey Course Catalog
- Status: Free
Coursera Project Network
Skills you'll gain: Social Media Marketing, Social Media, Key Performance Indicators (KPIs), Social Media Content, Brand Awareness, Marketing Analytics, Social Media Campaigns, Digital Advertising, Customer Engagement, Advertising, Performance Analysis, Analysis
- Status: Free Trial
University of Colorado Boulder
Skills you'll gain: Brand Strategy, Market Research, Branding, Target Audience, Social Media Marketing, Competitive Analysis, Brand Awareness, Market Analysis, Customer Engagement, Professional Networking, Marketing Strategies, Social Media Strategy, Performing Arts, Content Strategy, Entrepreneurship
- Status: Free Trial
Università di Napoli Federico II
Skills you'll gain: Data Storytelling, Data Visualization, Data Presentation, Interactive Data Visualization, Tableau Software, Dashboard, Data Visualization Software, Data Integration, Geographic Information Systems, Spatial Analysis, Business Intelligence, Data Manipulation, Data Analysis, Exploratory Data Analysis, Data Transformation, Data Sharing, Data Cleansing, Data Access, Time Series Analysis and Forecasting
- Status: New
Packt
Skills you'll gain: Constructive Feedback, Verbal Communication Skills, Communication, Business Communication, Interpersonal Communications, Communication Strategies, Active Listening, Emotional Intelligence, Social Skills, Tactfulness, Empathy, Performance Review, Performance Management, Collaboration, Personal Development
Coursera Instructor Network
Skills you'll gain: Data Visualization Software, Data Modeling, Dashboard, Data Literacy, Interactive Data Visualization, Data Storytelling, Data Manipulation, Data Transformation, Data Cleansing, Data Import/Export, Data Analysis, Data Quality, Key Performance Indicators (KPIs)
- Status: Free
Coursera Project Network
Skills you'll gain: User Story, Kanban Principles, Agile Methodology, Agile Project Management, Productivity Software, Organizational Skills, Project Management Software, Prioritization
- Status: New
Coursera Instructor Network
Skills you'll gain: Account Management, Client Services, AI Personalization, Customer Engagement, Generative AI Agents, Customer Communications Management, Personalized Service, Customer Insights, Prompt Engineering, Communication, ChatGPT, Scalability, HubSpot CRM, Predictive Modeling, Business Process Automation, Business Ethics, Workflow Management, Automation
Northeastern University
Skills you'll gain: Customer Analysis, Business Strategy, Competitive Analysis, Organizational Strategy, Strategic Decision-Making, Healthcare Industry Knowledge, Market Analysis, Operational Analysis, Business, Company, Product, and Service Knowledge, Environmental Management Systems
- Status: Free Trial
Illinois Tech
Skills you'll gain: Design Thinking, Global Marketing, Entrepreneurship, Business Modeling, Innovation, Team Building, Sales Presentations, Storytelling, Market Research, New Product Development, Project Design, Relationship Building, User Research, Fundraising and Crowdsourcing, Financial Planning, Customer Engagement, Business Ethics
- Status: Free Trial
Vanderbilt University
Skills you'll gain: Prompt Engineering, Microsoft Power Automate/Flow, ChatGPT, HubSpot CRM, Business Process Automation, Google Sheets, Workflow Management, Automation, Data Integration, JSON, Large Language Modeling, Unstructured Data
- Status: Free Trial
EDUCBA
Skills you'll gain: Microsoft Azure, Network Troubleshooting, Network Security, Network Architecture, Network Administration, Software-Defined Networking, Wide Area Networks, Hardening, Virtual Private Networks (VPN), Network Infrastructure, Network Routing, Private Cloud
IE Business School
Skills you'll gain: Marketing Planning, Customer Engagement, Strategic Marketing, Marketing Management, Marketing Effectiveness, Marketing Strategies, Market Research, Market Analysis, Brand Management, Customer experience strategy (CX), Key Performance Indicators (KPIs), Performance Measurement
In summary, here are 10 of our most popular customer journey courses
- How to Analyze Tweet Engagement with Twitter Analytics:Â Coursera Project Network
- Building Your Artistic Brand:Â University of Colorado Boulder
- Data Visualization: Analisi dei dati con Tableau: Università di Napoli Federico II
- Feedback Skills:Â Packt
- Data Ingestion, Exploration & Visualization in Qlik Sense:Â Coursera Instructor Network
- Create User Stories in Trello:Â Coursera Project Network
- GenAI for Account Managers: Personalizing Client Engagement:Â Coursera Instructor Network
- Intro to Strategic Management for Healthcare Organizations:Â Northeastern University
- New Tech Ventures:Â Illinois Tech
- ChatGPT + Zapier: From Email Inbox to Excel Spreadsheet:Â Vanderbilt University