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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free
      Free
      C

      Coursera Project Network

      How to Analyze Tweet Engagement with Twitter Analytics

      Skills you'll gain: Social Media Marketing, Social Media, Key Performance Indicators (KPIs), Social Media Content, Brand Awareness, Marketing Analytics, Social Media Campaigns, Digital Advertising, Customer Engagement, Advertising, Performance Analysis, Analysis

      4.9
      Rating, 4.9 out of 5 stars
      ·
      7 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Building Your Artistic Brand

      Skills you'll gain: Brand Strategy, Market Research, Branding, Target Audience, Social Media Marketing, Competitive Analysis, Brand Awareness, Market Analysis, Customer Engagement, Professional Networking, Marketing Strategies, Social Media Strategy, Performing Arts, Content Strategy, Entrepreneurship

      4.8
      Rating, 4.8 out of 5 stars
      ·
      9 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      Università di Napoli Federico II

      Data Visualization: Analisi dei dati con Tableau

      Skills you'll gain: Data Storytelling, Data Visualization, Data Presentation, Interactive Data Visualization, Tableau Software, Dashboard, Data Visualization Software, Data Integration, Geographic Information Systems, Spatial Analysis, Business Intelligence, Data Manipulation, Data Analysis, Exploratory Data Analysis, Data Transformation, Data Sharing, Data Cleansing, Data Access, Time Series Analysis and Forecasting

      4.6
      Rating, 4.6 out of 5 stars
      ·
      11 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: New
      New
      P

      Packt

      Feedback Skills

      Skills you'll gain: Constructive Feedback, Verbal Communication Skills, Communication, Business Communication, Interpersonal Communications, Communication Strategies, Active Listening, Emotional Intelligence, Social Skills, Tactfulness, Empathy, Performance Review, Performance Management, Collaboration, Personal Development

      4.7
      Rating, 4.7 out of 5 stars
      ·
      19 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Instructor Network

      Data Ingestion, Exploration & Visualization in Qlik Sense

      Skills you'll gain: Data Visualization Software, Data Modeling, Dashboard, Data Literacy, Interactive Data Visualization, Data Storytelling, Data Manipulation, Data Transformation, Data Cleansing, Data Import/Export, Data Analysis, Data Quality, Key Performance Indicators (KPIs)

      4.9
      Rating, 4.9 out of 5 stars
      ·
      10 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Create User Stories in Trello

      Skills you'll gain: User Story, Kanban Principles, Agile Methodology, Agile Project Management, Productivity Software, Organizational Skills, Project Management Software, Prioritization

      3.8
      Rating, 3.8 out of 5 stars
      ·
      12 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: New
      New
      C

      Coursera Instructor Network

      GenAI for Account Managers: Personalizing Client Engagement

      Skills you'll gain: Account Management, Client Services, AI Personalization, Customer Engagement, Generative AI Agents, Customer Communications Management, Personalized Service, Customer Insights, Prompt Engineering, Communication, ChatGPT, Scalability, HubSpot CRM, Predictive Modeling, Business Process Automation, Business Ethics, Workflow Management, Automation

      Intermediate · Course · 1 - 4 Weeks

    • N

      Northeastern University

      Intro to Strategic Management for Healthcare Organizations

      Skills you'll gain: Customer Analysis, Business Strategy, Competitive Analysis, Organizational Strategy, Strategic Decision-Making, Healthcare Industry Knowledge, Market Analysis, Operational Analysis, Business, Company, Product, and Service Knowledge, Environmental Management Systems

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      Illinois Tech

      New Tech Ventures

      Skills you'll gain: Design Thinking, Global Marketing, Entrepreneurship, Business Modeling, Innovation, Team Building, Sales Presentations, Storytelling, Market Research, New Product Development, Project Design, Relationship Building, User Research, Fundraising and Crowdsourcing, Financial Planning, Customer Engagement, Business Ethics

      Build toward a degree

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      V

      Vanderbilt University

      ChatGPT + Zapier: From Email Inbox to Excel Spreadsheet

      Skills you'll gain: Prompt Engineering, Microsoft Power Automate/Flow, ChatGPT, HubSpot CRM, Business Process Automation, Google Sheets, Workflow Management, Automation, Data Integration, JSON, Large Language Modeling, Unstructured Data

      5
      Rating, 5 out of 5 stars
      ·
      7 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      E

      EDUCBA

      Azure Network Services

      Skills you'll gain: Microsoft Azure, Network Troubleshooting, Network Security, Network Architecture, Network Administration, Software-Defined Networking, Wide Area Networks, Hardening, Virtual Private Networks (VPN), Network Infrastructure, Network Routing, Private Cloud

      4.8
      Rating, 4.8 out of 5 stars
      ·
      33 reviews

      Intermediate · Course · 1 - 4 Weeks

    • I

      IE Business School

      Marketing Management Essentials:The Marketing Plan Structure

      Skills you'll gain: Marketing Planning, Customer Engagement, Strategic Marketing, Marketing Management, Marketing Effectiveness, Marketing Strategies, Market Research, Market Analysis, Brand Management, Customer experience strategy (CX), Key Performance Indicators (KPIs), Performance Measurement

      4.5
      Rating, 4.5 out of 5 stars
      ·
      6 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • How to Analyze Tweet Engagement with Twitter Analytics: Coursera Project Network
    • Building Your Artistic Brand: University of Colorado Boulder
    • Data Visualization: Analisi dei dati con Tableau: Università di Napoli Federico II
    • Feedback Skills: Packt
    • Data Ingestion, Exploration & Visualization in Qlik Sense: Coursera Instructor Network
    • Create User Stories in Trello: Coursera Project Network
    • GenAI for Account Managers: Personalizing Client Engagement: Coursera Instructor Network
    • Intro to Strategic Management for Healthcare Organizations: Northeastern University
    • New Tech Ventures: Illinois Tech
    • ChatGPT + Zapier: From Email Inbox to Excel Spreadsheet: Vanderbilt University

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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