• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      U

      University of California, Davis

      Fire and Explosion Hazards Analysis

      Skills you'll gain: Chemical Engineering, Safety Assurance, Failure Analysis, Risk Control, Engineering Analysis, Process Analysis, Engineering Calculations, Estimation, Mathematical Modeling

      4.8
      Rating, 4.8 out of 5 stars
      ·
      31 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      Illinois Tech

      Managerial Economics: Buyer and Seller Behavior

      Skills you'll gain: Market Dynamics, Supply And Demand, Game Theory, Economics, Market Trend, Business Economics, Market Analysis, Consumer Behaviour, Operating Cost, Market Opportunities, Revenue Forecasting, Competitive Analysis, Cost Management, Business Strategies, Strategic Decision-Making

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      47 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Michigan State University

      Capstone: Create your own professional journalistic portfolio

      Skills you'll gain: Interviewing Skills, Journalism, Report Writing, Investigation, Research, Peer Review, Content Creation, Storytelling, Ethical Standards And Conduct, Data Collection, Writing, Multimedia

      4.7
      Rating, 4.7 out of 5 stars
      ·
      91 reviews

      Mixed · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      C

      Coursera

      Discovery and Low-Fidelity Design with Figma

      Skills you'll gain: User Research, Figma (Design Software), User Experience Design, Prototyping, Wireframing, UI/UX Research, Persona (User Experience), User Experience, Usability, User Centered Design, User Interface and User Experience (UI/UX) Design, Human Centered Design, Collaborative Software, User Flows

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      V

      Vanderbilt University

      ChatGPT + Cybersecurity: AI-Powered Tabletops & Training

      Skills you'll gain: Crisis Management, Incident Response, ChatGPT, Generative AI, Cross-Functional Collaboration, Prompt Engineering, Threat Modeling, Cyber Security Strategy, Cybersecurity, Scenario Testing, Complex Problem Solving

      4.8
      Rating, 4.8 out of 5 stars
      ·
      13 reviews

      Beginner · Course · 1 - 4 Weeks

    • N

      Northeastern University

      An Overview of the U.S. Healthcare System

      Skills you'll gain: Health Systems, Healthcare Industry Knowledge, Health Care Administration, Health Care, Primary Care, Health Policy, Health Equity, Consumer Behaviour, Health Technology, Cultural Diversity, Telehealth, Economics, Trend Analysis

      Beginner · Course · 1 - 4 Weeks

    • I

      Illinois Tech

      Digital Transformation

      Skills you'll gain: Digital Transformation, Business Transformation, Innovation, Operational Excellence, Customer experience strategy (CX), Technology Strategies, Plan Execution, Strategic Leadership, Business Strategies, Change Management, Data-Driven Decision-Making, Emerging Technologies, Governance

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      17 reviews

      Beginner · Course · 1 - 3 Months

    • E

      Edureka

      Gen AI for Code Generation for Python

      Skills you'll gain: Prompt Engineering, Generative AI, Scenario Testing, Code Review, Python Programming, Test Case, ChatGPT, Application Development, Automation, Debugging

      4.3
      Rating, 4.3 out of 5 stars
      ·
      13 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      SAS

      Launching Machine Learning: Delivering Operational Success with Gold Standard ML Leadership

      Skills you'll gain: Data Ethics, Technical Management, MLOps (Machine Learning Operations), Applied Machine Learning, Performance Measurement, Leadership and Management, Predictive Analytics, Data Processing, Business Leadership, Business Metrics, Strategic Leadership, Business Transformation, Data-Driven Decision-Making

      4.8
      Rating, 4.8 out of 5 stars
      ·
      77 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      K

      Keller Williams

      Establish Clients for Life with Sellers

      Skills you'll gain: Real Estate Sales, Real Estate Transactions, Lead Generation, Sales Presentation, Prospecting and Qualification, Closing (Sales), Client Services, Negotiation, Consultative Selling, Marketing, Customer Relationship Building, Contract Management, Customer Retention, Real Estate

      4.4
      Rating, 4.4 out of 5 stars
      ·
      15 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      Universidad de Palermo

      Disrupción Digital

      Skills you'll gain: Business Strategy, Technology Strategies, Strategic Planning, Digital Transformation, Business, Innovation, Organizational Strategy, Strategic Thinking, Business Modeling, Emerging Technologies, Business Technologies, Customer experience improvement

      4.9
      Rating, 4.9 out of 5 stars
      ·
      36 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      Simplilearn

      Behavioral Marketing

      Skills you'll gain: Customer Retention, Marketing Strategies, Digital Marketing, Growth Strategies, Customer Acquisition Management, Customer Relationship Management, E-Commerce, Marketing Effectiveness, Customer Engagement, Email Marketing, Social Media Marketing, Marketing Automation, Persona Development, Consumer Behaviour

      4.8
      Rating, 4.8 out of 5 stars
      ·
      10 reviews

      Beginner · Course · 1 - 4 Weeks

    Customer Journey learners also search

    Digital Marketing
    Digital
    Marketing
    Entrepreneurship
    Beginner Digital Marketing
    Digital Marketing Projects
    Social Entrepreneurship
    Advanced Digital Marketing
    1…107108109…218

    In summary, here are 10 of our most popular customer journey courses

    • Fire and Explosion Hazards Analysis: University of California, Davis
    • Managerial Economics: Buyer and Seller Behavior: Illinois Tech
    • Capstone: Create your own professional journalistic portfolio: Michigan State University
    • Discovery and Low-Fidelity Design with Figma: Coursera
    • ChatGPT + Cybersecurity: AI-Powered Tabletops & Training: Vanderbilt University
    • An Overview of the U.S. Healthcare System: Northeastern University
    • Digital Transformation: Illinois Tech
    • Gen AI for Code Generation for Python: Edureka
    • Launching Machine Learning: Delivering Operational Success with Gold Standard ML Leadership: SAS
    • Establish Clients for Life with Sellers: Keller Williams

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok