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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      U

      University of California, Davis

      Analytical Solutions to Common Healthcare Problems

      Skills you'll gain: Data Dictionary, Health Informatics, Extract, Transform, Load, Analytics, Data Integration, Data Analysis, Health Care, Data Mining, Data Transformation, Risk Analysis, Data Quality, Anomaly Detection, Predictive Modeling

      4.4
      Rating, 4.4 out of 5 stars
      ·
      32 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Michigan

      GenAI in Business: Strategies for Successful Execution

      Skills you'll gain: Generative AI, Customer experience strategy (CX), Solution Delivery, Innovation, Performance Analysis, Performance Measurement, Project Risk Management, Project Performance, Solution Design, Risk Management, Business Process, Experience Design, Communication Strategies, Business Metrics, Stakeholder Communications, Business Risk Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      16 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      The Journey to Diversity, Inclusion and Belonging

      Skills you'll gain: Diversity and Inclusion, Diversity Awareness, Cognitive flexibility, Diversity Programs, Disabilities, Cultural Diversity, People Management, Culture, Intercultural Competence, Innovation, Human Resource Policies, Safety Culture, Empathy, Organizational Effectiveness, Employee Engagement, Organizational Change, Sociology, Social Sciences, Demography, Organizational Leadership

      4.4
      Rating, 4.4 out of 5 stars
      ·
      40 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      Measure a Marketing Strategy using Facebook Insights

      Skills you'll gain: Facebook, Corporate Communications, Customer Insights, Social Media Marketing, Marketing Analytics, Social Media, Content Performance Analysis, Marketing Strategies, Social Media Strategy, Target Audience

      4.7
      Rating, 4.7 out of 5 stars
      ·
      45 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • C

      Coursera Instructor Network

      GenAI for Customer Service Teams

      Skills you'll gain: Generative AI, Team Oriented, Customer experience improvement, Self Service Technologies, Automation, Prompt Engineering, Customer Service, Artificial Intelligence, Customer Data Management, Customer Communications Management, Business Ethics

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google

      Google UX Design (DE)

      Skills you'll gain: User Experience Design, Responsive Web Design, Storyboarding, Adobe XD, Information Architecture, UI/UX Research, Web Design, Usability Testing, Design Reviews, Figma (Design Software), Prototyping, Wireframing, User Research, UI/UX Strategy, User Story, Presentations, Human Factors, User Centered Design, Ideation, Human Centered Design

      4.4
      Rating, 4.4 out of 5 stars
      ·
      58 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • C

      Coursera Project Network

      Qlik Sense for Beginners: Analyze and Visualize Data

      Skills you'll gain: Data Storytelling, Data Presentation, Customer Analysis, Data Integration, Interactive Data Visualization, Dashboard, Data Analysis, Data-Driven Decision-Making, Exploratory Data Analysis, Technical Communication, Data Visualization Software

      4.1
      Rating, 4.1 out of 5 stars
      ·
      14 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free
      Free
      C

      Coursera Project Network

      Usability Testing with Hotjar

      Skills you'll gain: Usability Testing, Usability, Test Tools, Interaction Design, Human Computer Interaction, Test Planning, User Research, Web Analytics and SEO

      4.3
      Rating, 4.3 out of 5 stars
      ·
      31 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      D

      Duke University

      Data Science with NumPy, Sets, and Dictionaries

      Skills you'll gain: NumPy, Data Structures, Data Analysis, Object Oriented Programming (OOP), Image Analysis, Data Science, Text Mining, Data Transformation, Data Manipulation, Big Data, Performance Tuning, Python Programming

      3.5
      Rating, 3.5 out of 5 stars
      ·
      13 reviews

      Beginner · Course · 1 - 4 Weeks

    • J

      Johns Hopkins University

      Technology and Product Planning

      Skills you'll gain: Health Technology, Wireframing, Human Centered Design, Agile Project Management, Healthcare Industry Knowledge, Scalability, Design Thinking, Product Planning, New Product Development, Stakeholder Management, Product Development, Prototyping, User Interface (UI), Technology Roadmaps, Health Care, Product Strategy, Technical Consulting, Technology Solutions

      2.3
      Rating, 2.3 out of 5 stars
      ·
      6 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Encouraging Student Growth with Teach Your Monster to Read

      Skills you'll gain: Literacy, Education Software and Technology

      4.8
      Rating, 4.8 out of 5 stars
      ·
      57 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • F

      Fundação Instituto de Administração

      Gestão da Cadeia de Suprimentos

      Skills you'll gain: Supply Chain Management, Supply Chain, Supply Chain Planning, Transportation, Supply Chain, and Logistics, Logistics Management, Inventory Management System, Operations Management, Order Management, Business Technologies, Customer Demand Planning, Production Planning, Customer experience improvement, Data-Driven Decision-Making, Automation, Internet Of Things

      5
      Rating, 5 out of 5 stars
      ·
      12 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • Analytical Solutions to Common Healthcare Problems: University of California, Davis
    • GenAI in Business: Strategies for Successful Execution: University of Michigan
    • The Journey to Diversity, Inclusion and Belonging: IE Business School
    • Measure a Marketing Strategy using Facebook Insights: Coursera Project Network
    • GenAI for Customer Service Teams: Coursera Instructor Network
    • Google UX Design (DE): Google
    • Qlik Sense for Beginners: Analyze and Visualize Data: Coursera Project Network
    • Usability Testing with Hotjar: Coursera Project Network
    • Data Science with NumPy, Sets, and Dictionaries: Duke University
    • Technology and Product Planning: Johns Hopkins University

    Skills you can learn in Marketing

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    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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